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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT GO Place was in disrepair. First room lights did not work. Second room carpet was very soiled (staff stated last clean 6 years ago). My wife developed a bad rash which required doctors visit. Smoking was everywhere even when posted for no smoking.
Business response:
We are disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
DON'T STAY HERE. NOT WORTH THE PRICE. The TV wasn't working at all. When we checked out I asked for a discount. The woman at the desk was pleasant but said she couldn't do that. She said she would let the manager know the next day when he arrived. I never heard from the manager and never got a discount. Also, the window leaked badly, the toilet didn't work well, and if you wanted to use a blow dryer, you had to pay $20. EXTREMELY OVERPRICED!
Business response:
Thank you for your feedback. We’re sorry to hear that this was your impression of our hotel. We strive to provide a great place at a great price and we are disappointed that this was not your experience. Best wishes in your future travels.
This hotel stole our money for no service. As we were checking in to the property, the employee in the front desk was very cold and rude and he told us that only 2 of our reserved 3 rooms were ready. When we went in one of them was in disarray, obvious that it was not cleaned and both rooms stunk of smoke, despite our reservation of nonsmoking rooms. We didn't even bother to check anything else and demanded a refund. The same employee guaranteed us one and agreed to let us go to another hotel. All 10 of us heard him say this... read more
Business response:
I'm so terribly sorry to hear about this frustrating experience. I wish I could check into your situation but there is no reservation information attached to your review. I hope everything has been resolved.
Smokers paradise If you’re a smoker - this is your hotel. The hotel was smoke filled and each doorway was where everyone smoked. If you don’t smoke- don’t stay here
Business response:
Thank you for your thoughtful feedback and for sharing your experience. I'm so sorry to hear about the negative impressions you got and especially the unpleasantness of smoke smells and hope that the positives outweighed them. I hope you'd consider staying with us again for the exceptional and wonderful experience we intended for you.
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
Trash in hallways Dated bathrooms Dingy small beds uncomfortable We paid 135 and got nothing really But staff check in was goid
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning the friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
Was a horrible hotel . Not clean. Old amenities. Poor service
Business response:
Thank you for taking time to review our hotel. I'm so sorry we did not make a more favorable impression on you during this stay.
Business response:
I'm sorry you did not enjoy a thoroughly wonderful stay with us. Would you consider returning to give us another opportunity to wow you?
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.