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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poopy town Businesses need to get it together. Trash outside, poop, and inside full of gross food and poop in toilets. It’s disgusting. Bedding old. Never again!
Business response:
Thank you for your review, Brice. We are so disappointed to learn you experienced issues with overall cleanliness as this an area that we take great pride in. We apologize for any inconvenience that this created and look forward to addressing this concern with our housekeeping team for immediate action and resolve. Thank you so much for giving us a chance to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
The tub was stopped up. No one available after 7. The room had a kitchen with not one kitchen utensil available.
Business response:
Thank you for your feedback. We are so sorry for the maintenance issues in your room and apologize for the inconvenience these caused you during your stay. We will certainly address the problems and appreciate hearing from you.
Disappointed traveler We checked in after hours. We had to wait a long time for the night clerk to arrive and check us in. The elevator and hallway smelled like smoked POT. Our neighbors came back at 2 AM and it was VERY loud, talking and music.
Business response:
Thank you for your review, Nancy. I can't tell you how disappointed I am to hear that you did not enjoy your time with us due to the issues with check-in, unpleasant odors and disruptive noise levels. Our team strives to give you a stay that is both peaceful and comfortable and we are saddened to see that this was not your experience. We will make sure that we communicate with our team so that we can improve in these areas for all our future guests. Best wishes in your future travels.
Shower had like zero pressure had to turn it to scorching hot to get any pressure.Loud people everywhere past midnight banging around. Staff is not always present. Have to take out your own garbage. Floor is sticky and dirty. Stove fan and light don’t work. Smells like smoke everywhere.
Business response:
Thank you for your review. We are so sorry that you experienced issues with the water pressure and temperature, along with the disruptive sounds, overall cleanliness and limited lobby hours. We hold ourselves to a very high-level of customer service and hospitality and can't apologize enough that this is not what you received. We can assure you that we will address these concerns with our housekeeping and front desk team for proper action and resolve. We hope that all you future travels are wonderful ones.
Never again Room was clean. NO AMENITIES WHATSOEVER! Could not get disposable cup for coffee (brought our own pot). Reeked of pot. Only one item allowed on wi-fi. Never again. Hilton only $10 more a night. Stay there!
Business response:
Thank you for your review, Ellen. We sincerely apologize for the issues you had during your time with us, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer a customized experience where you only pay for the items that you need or want to use. This helps us keep our rates super low and affordable. We can't apologize enough that you did not enjoy your stay and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
no actual hotel staff. sticky floor. loud loud guests with no control. no hair dryer :/. strong weed smell throughout common areas
Business response:
Thank you for taking the time to review your stay at our hotel, Peanut. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and front desk staff to prevent this from happening in the future. Thank you for taking the time to share your experience and... read more
There was certain smells from drug usage throughout the hallway and getting into my room. People hanging around in parking lots and doors that made it uncomfortable.
Business response:
Thank you for feedback. We are terribly sorry to hear about the encounters you had with the other guests. We know the impact offensive odors can have during your time and apologize for any inconvenience that this caused. We will make sure that we address the matter with our housekeeping team for further action and resolve. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.