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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t fall for the 3.2 star rating.. I wouldn’t recommend this place to anyone. The hotel was gross and smelled of marijuana. Our room was disgusting, cigarette butts under our bed and the floors were sandy and had dust balls in every corner. The hotel advertises “free WiFi” and “non smoking” but that isn’t the case at all. There is free WiFi for one device per room. You can’t get ahold of anyone at the front desk to switch rooms or file a complaint. Every time we walked to the front desk to talk to someone you were greeted ... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Bring your ear plugs and deodorizer!!! The room and hall stunk so bad like smoke and marijuana. It’s extremely close to the highway and there is tons of noise! I know this hotel is low frills-but it needs some serious noise insulation! Will not stay here again due to smell and noise! I could hear people thinking around upstairs! WiFi only allows one device to be connected and in order to connect another you have to call the hotels IT department to get your phone disconnected to run your lap top. Lights went out completely tw... read more
Business response:
• Thank you for taking time to review our hotel. We are so sorry to hear about the very negative issues you experienced during your stay and we hate that it left you with such a bad impression of our hotel. We take your feedback very seriously and will address everything you've brought to our attention. Best wishes in your future travels.
Do Not Let the Newness Fool You I must say that I was very very disappointed in this hotel. Starting with the conditions of the exterior. Food and debris littered the grounds and overflowing trash cans. Welcome invitation for pests/rodents. Very disgusting. The front desk was never attended, whether it was during business hours or after. We had to dial a 500 number and wait for someone to come and assist. I called the front desk looking for an iron. The attendant said I could get one from the desk. I went down, waited and wa... read more
Business response:
• We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
this hotel smelled of marijuana in the lobby and halls - guests were loud and seemed to be arguing and the environment was not suitable for my son, his 8 month old daughter and her mother. He left and did not stay. He spoke with someone at the hotel and they said because we purchased through Hotels.com they could not refund. I contacted Hotels.com and they contacted the hotel and they refused to refund. I have contacted my credit card company to dispute this charge. I wish you could contact someone from their corporate offic... read more
Business response:
I'm so sorry to hear about this disappointing experience. I hope your future travels are wonderful ones.
The hotel is definitely more suited for long term stays like a business trip. The hotel front desk rarely had an actual employee there often "closing early" atleast 2 times since I was there. Rooms were nice though but the maids were on a limited service so don't expect anything frequent or nice
Business response:
Thank you for sharing your impressions. You are right that we do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need. We would love to welcome you back if you ever have extended stay needs or travels in the future.
Very Disappointed Could not find the building. Called Hotel.com and the hotel itself. Did not get answer from anyone. Looked at google maps-shows hotel under construction. Can not get anyone to help now - so I informed my company and we will not use Hotel.com
Business response:
I'm sorry you had trouble finding us.
Not impressed. The faciluty itself was fine. Our stay was not! The hotel is supposed to be a nonsmoking faciluty. However, during our ENTIRE stay, our whole floor reaked of marijuana!!!! The stench came through the vents in our suite so the smell was even worse inside!!! Several guests complained but NOTHING was ever done! The smell consumed us day and night, continuously. Upon check out, I was going to inform the staff of our stay but was never asked how our stay was! Upon check out, we were aked "what do you need?" I state... read more
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Not what I had in mind First of all, this hotel was very hard to find the entrance of it. It doesn't have its own driveway and it doesn't have a big sign telling you where it is. When we finally did find it, we went to check in and there is no lobby in this hotel but a little window that you check into. The first room we saw had a sign on it that said it was condemned and not habitable for humans. When we got in our room it looked nice, with all hardwood floors. It was when I took off my shoes that I noticed how dirty the fl... read more
Business response:
I apologize you had this experience with our hotel. This is not representative of the service you should receive, especially the dirty floor and uninviting staff. I'll be sure to speak with the general manager. I appreciate you taking the time to leave a review.
Business response:
We appreciate you taking the time to rate our hotel. I apologize you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.