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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly.. we checked into the hotel (which took awhile because there was no staff to be found in the middle of the afternoon) we walked to our room through an aroma of marijuana.. then when we got to our room we could hear the person in the rooms next to us singing very loudly (walls must be paper thin).. felt more like government funded housing than a hotel.. and we ended up leaving 15 minutes after we got there because we felt so unsafe.. thanks god we were able to find another hotel
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
The only positives about this hotel was the room was clean and the dog fee is only $5/night. Now for the negatives: I waited 5 minutes at the front desk until someone showed up to check me in. Staff are not very friendly/welcoming. The hotel smelled like marijuana most of the time. There were no good spots to take my dog to the bathroom. There are little patches of grass around the hotel but there was poop EVERYWHERE! I had to walk my dog a ways before I found a spot with no poop, and the area near the hotel is not the best.... read more
Business response:
Thank you for sharing your experience. We are so sorry to hear that you were dissatisfied by the cleanliness of our property. In addition to friendly service, we are known for our super clean rooms and I'm embarrassed that you did not enjoy sparkling clean surroundings during your stay with us.
The room was not what I expected at all based on the photographs provided on the site. My room smelled of cigarettes and the furniture was very worn.
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
I give it a 3,
Business response:
We are so glad our affordable accommodations met your needs during this stay. Thank you for the review.
No breakfast locks everywhere sounded like freeway was right outside my window
Business response:
I'm so sorry to hear this. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve.
Business response:
We are sorry you were not pleased with this stay.
Terrible Beds and Neighbor Noise Worst bed I have ever slept on. Also could hear neighbor’s baby from the room next door, footsteps from the room above and the couple having sex in the room on the other side. Bed was so close to the wall, I could barely get in and out of bed.
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Catfished Will never stay there again,Was not the room I reserved,No one on site to tell to,& Customer Service was very,very Rude
Business response:
I'm so sorry to hear this and hope your future travels are truly wonderful ones.
More like an apartment building than a hotel There are many "long term guests" here at this hotel. You will find the same cars in the parking lot every day, many with clothes piled in the back seat. It seems to be a requirement that if you live at this hotel that you have to have children and smoke cigarettes. Bonus points if you smoke in front of your kids. Nobody at the hotel seems dangerous, just some people down on their luck. Either way, this is unacceptable for a hotel. This is the weirdest hotel I ever stayed at. It s... read more
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we hope you'll give us an opportunity to do that for you next time.
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.