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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 4-star rating and hope you’ll consider staying with us again to enjoy a better experience.
For 80.00 I’m just I got soap I guess. Staff wasn’t ever at the window to help you they just had some sign that said use the phone dial 500 if you have a problem we’re in the back, seriously? Yet you could hear them talking. A/C was broke and they said open the window lol yes it was raining and 77 out so I guess I don’t think we will ever book they’re again . No breakfast also.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. This is not typical service at WoodSpring Suites and you are right that the situation could have been handled differently. We are using this experience to help us always be improving and hopefully we will earn back your trust. Thank you for this feedback, we truly appreciate hearing from you. About breakfast, WoodSpring Suites is able to provide the best value possible by not charging our guests for amenities offered by mor... read more
The road noice was so bad there was no way you could sleep.
Business response:
Thank you for reviewing our hotel. We hope our accommodations met your needs but so sorry to hear about your experience with some noise during your stay and we apologize for the inconvenience. We hope you’ll choose WoodSpring again to enjoy a truly great stay with us.
It's not for a family who can stay overnight. Decently maintained.
Business response:
Thank you for sharing your feedback and insights. We appreciate knowing how we came across to you during this stay.
The room was clean but everything else was dirty hallways could definitely used a sweep there were roaches in the laundry room and the halls smelt like weed
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
Business response:
Thank you for taking time to rate our hotel. I'm so sorry we did not make a more favorable impression on you during this stay.
Business response:
We are sorry you did not enjoy your stay with us.
Business response:
Thank you for rating our hotel.
Missed the Mark Stayed 2 weeks for business and the only good part was the location. I only witnessed a staff of 3 throughout my stay. Your room is only cleaned every other week but if you are checking out within a couple of days they won’t clean it. Along with not cleaning the rooms, no trash gets removed unless the guest walks it to the dumpster so the roaches become a problem. Thank heavens we had an unexpected snow to hold them at bay.
Business response:
Thank you for this valuable feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a cus... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.