Extended Stay America Select Suites - Grand Rapids - Wyoming

Business response:

We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests. 

Business response:

We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as a result. We are sorry that you did not enjoy your stay wi... read more

Business response:

Thank you for taking the time to review your stay at our hotel, Reunell. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Our staff works diligently to create an at home like experience and we deeply apologize that we missed the mark in these areas during your stay and failed to earn your recommendation because of the issues with the lighting, Carol. Your experience is certainly not indicative of the high level of service that we strive to give you from start to finish and shows us that there are areas that need to be addressed and improved. 

Business response:

We are terribly sorry to hear that you experienced issues with the plumbing during your time with us. Our staff works at a very high level to address and fix these issues as soon as they are made aware and we can't tell you how disappointing it is to see that this did not happen for you. We can assure you that we will address these concerns with our front desk and maintenance teams to avoid this from happening in the future. Thank you for letting us know how we are coming across and we wish you all the best in your future tr... read more

Business response:

We are so sorry to hear that you did not have the exceptional experience that we intended for because of the issues with the sink. We do hope that our friendly and professional staff was able to correct this for you during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels. 

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel. 

Business response:

Thank you for taking time to rate our hotel, Dawn. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.