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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire room was dirty. Pubic hair by the sink. The toilet wasn’t bolted to the ground so you had to balance yourself as it wobbled. The room next to ours had their tv on full blast the entire night except when they were arguing. The cost of the room was utterly ridiculous. Do yourself a favor and stay anywhere else.
Business response:
Mark, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The air conditioner was broken we could see outside threw the air conditioner and around the door. There was no trash can in the room and not enough towels.
Business response:
April, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
We checked in the receptionist never came up front. After paying she gave us a room k
Business response:
Chayla, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management
NEVER EVER AGAIN!!!!! First room pictures below!!! First room was filthy with dirty slept in beds, dirty towels on sink, dirty table and floors!!!! They moved us to a “clean” room and it was discussing with broken furniture and dirty bathroom. We got in late and knowing the room was non refundable, stayed but it was a horrible experience!!! Only positive part was the clerk was very friendly and eager to accommodate!!!
Business response:
Lauren, please accept our sincere apologies for not providing you with a clean, comfortable room during your stay with us. We truly understand your frustration and appreciate your patience. Your feedback has been shared with our housekeeping and maintenance to make sure this should not happen again. Please consider us a return visit so that we can make it up to you. Sincerely, Hotel Management
Waited outside 2 hours to check in room not clean and heater doesn’t work
Business response:
Calandra, thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience this caused you. We are also sorry for the heater not working in your room. We are very grateful for your patience, and have taken appropriate measures with the respective staff to make sure our future guests do not encounter the same. Thank you again; we hope to welcome you back soon. Sincerely, Hotel Management
This property was not in the best condition. I literally checked in went to the room and checked right back out within 5 mins. Total waste of money. I should have read more reviews before booking.
Business response:
Marlene, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel is running. Down needs to be updated my room was dirty bed was on top of heat unit bathroom door busted telephone didn’t work
Business response:
Ellie, we are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and maintained upon check-in, and we obviously fell short in your case. Your feedback has been shared with the respective individuals, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.