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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible First two rooms they put me in were dirty, sheets on bed were changed and beds weren’t even made. Third room they put me in reeked of smoke. Went to check out of room 113 and they didn’t have me checked into that room. Had have my room key re-entered so I could enter the room and no ID was asked for.
Business response:
Lora, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Roach invested This was my second time staying here. My first time was extremely pleasant. Which was why u went back again. However this time was complete opposite. The room number 125 was horrible. 1 the microwave didnt work so i had to call to get it replaced. Next ROACHES. Everytime i went in the bathroom or kitchen area i had to kill a damn roach. Lastly i wanted to check out at 12. One hour later, she told me there would be a 10$ fee.... what!!!! And they never asked us if we needed towels and we was there for 4 days...... read more
Business response:
Thank you for staying with us again. We are sorry you were not aware of our late check-out policy and regret that you had a disappointing stay this time. We also apologize for the roaches you encountered in your suite. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. Please note, towels can be exchanged at the front desk. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope to have the... read more
Awful We were given 2 different rooms- both were not clean or suitable to sleep in. The front desk guy apologized that they were no clean rooms and told us he would have his manager credit us back through hotels.com. This has not happened, what do I need to do to get my money back? We stayed at the holiday inn a block away, which I paid through hotels.com also. Please let me know if I need to take any other action to get my credit. Thank you.
Business response:
Teresa, thank you for your review. We apologize for the cleanliness issues you encountered in your suites. Your feedback will be shared with our housekeeping team for review and action. For any query unresolved regarding the charges, please reach out to our front desk so that they can assist you with it. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Could’ve been cleaner by far The room wasn’t the worst that I have been in but it was very far from the best. For starters it looked like housekeeping didn’t clean worth a crap. It obviously wasn’t vacuumed the sheets and towels smelled like cigarettes. Not to mention the sheets in a non smoking room had cigarette burn holes all over it. The table and tv stand had what looked like a mix of dust and cup rigs all over it and they obviously didn’t care about cleaning that up either. I would’ve been better off spending the extra... read more
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Run down and trashy. Could hear three the walls and the front door guest did not greet you. Oh, and I had only one pillow for two people.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness while here. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize for the unsatisfactory service you received from our front desk associate. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. We regret the inconvenience caused due to the noise during your stay. We value your observations and hope you ... read more
nasty and roaches Check-in time is 3 pm. I arrived at 4:20 pm and the guy checked me into a room. I went to the room and it had not been cleaned. I go back to the front desk and tell him. He asks me if I could come back at 5:30 pm because they are short-staffed. That is two and a half hours after the original check-in time. I told him I have nowhere to go for two and a half hours.He contacts the housekeeping and he said they will clean that room next. I was very unhappy with the service. They charge for local calls and there... read more
Business response:
Thank you for being our guest at Extended Stay America. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider giving us a chance in the future so we can provide you with the experience you... read more
When we arrived to the hotel, they didn’t have an option to pay with cash so i had to spend the money on my card which was an inconvenience. Once I was ready to pay for the room, they told me they gave the room the room I booked a week and a half ago , to someone else the previous night. They offered to have us relocated but didn’t offer us transportation. Already dissatisfied, I questioned the manager on why transportation can not be provided for us when things were unorganized on their end. She then began to get aggressive... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We are also very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experien... read more
Cold..burr Coldest most loudest room I’ve stayed at in Greensboro so far. Did not enjoy my stay.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.