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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Horrible
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Unclean Everything This place is worst than Motel 6, the only good thing i can say is the staff was nice. The hallway and the room smelled like smoke. The bed WAS NOT CLEAN! Hair was in the bathroom, bed and in the sink. Just nasty!
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Mizani. Again, thank you for sharing th... read more
Business response:
Thank you for taking time to review our hotel, Kernekia. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The front desk lady on oxygen was not friendly at all...she was rude as well as not helpful we’re not from hear, I asked her “do you know of any good restaurants”? she look at me crazy and said they have restaurants all over ...(I obviously see that ) we called and asked for an extra pillow she was rude and before I could finish talking she said “we don’t have extra pillows “ never heard a hotel say that before . I will not be back .. bathroom look nasty, no coffee maker . Horrible staff
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Extremely dirty hotel. There was even roaches in my room. Linen smelled like sweat, it was disgusting. Room was over dirty. I tried to ask for more towels and was only given one. I’ve traveled allot and this has to be one of the worst hotels I’ve stayed on. Unfortunately I got in late and couldn’t look for another place to spend the night.
Business response:
Thank you so much of your candid feedback regarding your visit, Jessica. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Not recommended for a short, enjoyable stay It took the receptionist about 7 minutes to even acknowledge we were standing there. It’s more so an extended stay hotel. Although we put three guest, they only gave us two sets of towels and told us we could wash our own towels if we needed clean towels. The sheets were dingy and there were roaches.
Business response:
We sincerely apologize that we failed to exceed your expectations during your stay, Tiffani. We also are sorry the delay of check-in, lack of towels, cleanliness and customer service issues that you encountered. We hate to see that because of this, you were left with such a bad impression and apologize for any inconveniences that this caused. We look forward to using your feedback to implement positive changes and improvements for all our current and future guests.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Kill a roach, needs newer linens, needs new bedding
Business response:
Thank you for your comments, Richard. We apologize that we failed to exceed your expectations and that our bedding and linens were not to your liking. We also take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.