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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should have stayed somewhere else Wanted to charge a change fee after my reservation, when i made a mistake in the reservation and called 30 seconds after booking. Went to check in, and nobody was at the window for over five minutes. Then they wanted to charge me a linen fee, and finally they gave me a smoking room, when i booked non smoking.
Business response:
Hello, Herb. It is disappointing to see all the inconveniences that you experienced during your time. We greatly apologize for the issues with your check in and the problems with the room type. This is not the clean, comfortable and pleasant stay that we intended for you to have and we are sorry that we fell short. We will use your feedback to ensure that we improve in these areas for our future guests.
The staff was not friendly. You had to pay for everything and it still did not work. The wars was convenient.
Business response:
Hello, Danielle. We are disappointed that you had a negative impression of our staff. We work hard to deliver a great guest experience and we’re sorry we let you down during this stay. We hope you’ll think of us the next time your travels bring you in the WoodSpring Suites HOTEL area to give us another chance to deliver a much better experience.
Watched the front desk and another enployee make a drug deal in the parking lot! Seemed to be nothing but drug dealers and drug heads at this location would not recommend this place to anyone!! The front desk was rude and wanted copies of everyones identification that was staying in the room! Never in my life did i have to get everyone out of the car just to get keys to my room!! Online they said they had smoking rooms available which is a lie its a $250 cleaning fee if you do smoke in the room. Housekeeping only comes once ... read more
Business response:
Oh no! We absolutely hate hearing about all of the things that happened that caused your stay to be so disappointing, Laura. This is certainly not the experience that we had intended for you and sincerely apologize that we let you down. Asking for the ID of everyone in the room is our standard and we apologize that this inconvenienced you during your time with us. We also stand by a 'Simple' philosophy, in which we provide our guests with a customizable experience so that they can tailor their stay to only the services they ... read more
The room was dirty. The refrigerator had splats of something all over. It smelled like cigarettes and was just disgusting. We left after an hour. There was no way we were staying there.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
It was dirty, old feeling. Shady neighborhood. The room was small, dirty and very basic.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Horrible place The bed was awful. It kept poping like it was going to break under me, it was lumpy and made my whole body hurt if i layed in it for more than 4 hours. You had to take your own trash out and had to pay extra to get towels and wash cloths. And even if you did pay the extra you had to take your used ones down to office to get more new ones. They dont clean your room or make the bed but once a week, if you stay that long. They never told me about this until i was there to check in. They wanted $8 more to get towe... read more
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
I'm so sorry we disappointed you. Thank you for taking time to leave us some feedback.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
They forced me to leave without a refund!!!! For my entire stay. I requested a smoking room which they advertise on expedia as well as all over their website for the gulfport location. So i was smoking in my room and they made me leave 4 days before what i paid. I have never had hotel staff be as awful as they were. NO ONE told me my room was non smoking amd there was no indication thag the facilty was mom smoking. There were signs stating no smokong in the common areas which is understandable. But i will never stay at this ... read more
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.