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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied customer! We were very unhappy with our stay at WoodSprings Suites Gulfport. The bed was a single & my husband & I were very uncomfortable & didn’t get a good nights sleep; the linen on the bed had brown stains; the room smelled musty & it was not what we expected. The bed was leaning to one side & I felt like I was gonna fall out the bed. There were several other guest that were unhappy about the check in, because we all had to call the numbers on our reservations, since no-one picked up the lobby phone. We wai... read more
Business response:
We are so sorry we disappointed you. We work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
The check-in process was horrible, we had to wait for 10 minutes for someone to come to the front desk and I believe the woman’s name is Katrina, she did not have a very pleasant attitude. The remotes in the rooms didn’t work so we were moved to another room in which we found a roach in the refrigerator 😡. Check out process was the same way! SLOW! I’ve stayed at Wood Spring Suites several times and always had an amazing stay, but this was by far the worst.
Business response:
I'm so sorry to hear about these frustrations during this stay. Thank you for your great patience and we hope to welcome you back to your usual no-trouble, peaceful stay with us.
Service was terrible. Room was filthy dirty. No customer service or any type of maintenance available. Front desk number to call from lobby sent you to a non usable recording. Terrible!!!
Business response:
I'm so sorry to read that you did not get prompt assistance when you needed it and had an issue with the after-hours number. This is not at all how we want our guests to experience our accommodations and I apologize for the inconvenience you experienced. Thank you for the feedback.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Avoid avoid avoid like the play Worst hotel stay ever. Avoid at all costs. Room smelled like nothing had ever been cleaned or washed. No hot water. Would not change out towels. Never ever ever stay here ever.
Business response:
I'm so very sorry for the frustrations and great inconveniences you experienced during this stay. This is not at all the first impression we were aiming for and we are sorry we've disappointed you. Best wishes in all your future travels.
Nothing I like everything was horrible I will never ever go there
Business response:
We strive to provide a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
How enjoyable to walk in to the room, then go back to your truck for the can of Febreeze. I especially loved the 3000W LED light mounted right outside the window, the flimsy towels, the pervasive smell of burnt popcorn in the hallway, and the lumpy bed. Please. I beg you. Avoid this place at all costs. Sleep in your truck by the highway if you have to. You’ve been warned.
Business response:
Thank you for your feedback. We work hard to deliver a great environment for guests and we’re sorry this was not your experience. We wish you the best in your future travels.
Ok hotel-horrible bed I would say the hotel it's self was okay, but the bed was horrible. Even the headboard was off the wall on one side. It was so uncomfortable that we got up at 2:00am and left for home.
Business response:
Thank you for the thoughtful review. We’re so glad you found the accommodations pleasing but we’re sorry you were had problems with your bed during your stay. We apologize for the great inconvenience this caused and look forward to welcoming you back the next time you’re in the area.
The staff was excellent; However, 1. no lamp in the room, 2. Towel were few & very thin 3. The bed springs squeaked loudly 4. The air conditioner was too loud My overall assessment of the property poor to fair. Shirley Martin
Business response:
We appreciate your thoughtful feedback and will use it to help us always be improving. Thank you, Shirley.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.