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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty bad experience. Keys didn't work at first, very kind front desk employee showed me how to insert them (wiggle it a little?) in the door. Outer doors were not locked (i.e. keycard access only) when I last entered about 10pm. At 7am, one of them did require my keycard. In the room: bathroom light didn't work. At all. Smelled like whole room had been cleaned with ammonia. Saw two bugs on the floor between the beds. Stove and refrigerator... but no plate, bowl, cup, utensils, pot, etc.? All for sale at the front desk, sta... read more
Worst hotel ever This place is crap, should be closed diwn
There were bugs all over the room the bathtub had noticeable scum buildup and no stopper. The refrigerator was either extremely dirty or rusted
Advertise correctly. This is not a destination for an overnight stay. More of an apartment. And dirty. Clean this place up. Oh, and stop the residents from setting off the fire alarm.
Horrible room smelled funny. Checked in three but couldn’t get clean washcloth and towel for the third. Environment wasn’t safe
Business response:
Dear Tawayne, We’re sorry your experience left you disappointed. It’s important to us that every guest feels comfortable and supported, and we regret that this was not the case during your visit. Towels and washcloths are available at the front desk to ensure each item is clean and ready for use. We’ll remind our team to communicate upon check-in. Your concerns about the environment have been taken into consideration and will be addressed internally. Thank you for sharing your feedback so we can take steps to improve. We exp... read more
Evidence of roaches and live bugs holes in the ceiling room smelled of cat pee. Tv didnt work only one key card worked walls and baseboards were disgusting another persons hair was in the bed and on pillows.exposed wires in the venthood fan. Not sure what i paid almost 90 bucks for
Business response:
Dear Sharon, We’re very sorry your experience was so disappointing. The conditions you described are far from the standards we aim to maintain. We will ensure these concerns are addressed directly with our housekeeping and maintenance teams. We appreciate you taking the time to bring this to our attention, and we’ll use your feedback to ensure that corrective actions are taken throughout the property. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with... read more
NEVER Again!! I felt very unsafe in the hotel with non locking doors even though signage stated it was 24/7 secured. Heavy smell of smoke even though non smoking and DIRTY / FILTHY room. No where to really put luggage with easy access, broken lock on room door; filthy/moldy bathtub; and TV inop. Heard something scurry near headboard shortly after falling asleep, but no nightlights / desk lamps in room to see anything. I booked a 2 night stay and only stayed one night (due to arriving near midnight anyway) but highly consider... read more
Business response:
Dear Dasmonda, First, we would like to sincerely apologize for the concerns you had regarding the doors, both the entrance and your guest room. We certainly understand your insecurity with these aspects; our maintenance team will be informed to promptly look into these outlined issues. Additionally, we are very sorry that the unpleasant smell, alongside these matters, led to your early departure from our hotel. Please be assured that we will take appropriate measures to address the issue and prevent future occurrences, as we... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 835 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.