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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was filled with roaches, the window was cracked and the heat was off. We couldn’t get a key made which wasn’t a big deal, but the fact the attendant came in our room and saw the roaches but just walked out is sick. Guests smoking weed all throughout the hallways.
Business response:
Dear Guest, We are troubled by the conditions you described, as this is not the environment we aim to provide for any guest. Issues related to maintenance and upkeep and overall cleanliness understandably affect comfort and peace of mind, and we regret that your experience fell short in these areas. We are also concerned by your account of how the situation was handled. Your feedback underscores the importance of reinforcing our service standards and will be shared with the appropriate teams. We will also review the pest iss... read more
I purchased my room and showed up a few hours later and there was NO ONE at the desk to check me in. Instructions said to dial 500 from the lobby phone, which I did, and was told that I was a "no show" for arriving so late, which was just a few hours after I bought the room. They would do nothing for me and I had to raise a great deal of noise with Hotels.com to ensure I got a refund. I went to another hotel nearby, NOT through Hotels.com, and got a room with no hassle at all. I would not recommend this crappy property and t... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret the frustration you encountered during check-in and understand how disappointing this must have been. While certain protocols are in place for late arrivals, your feedback highlights opportunities to better support our guests. We apologize for the inconvenience this caused and appreciate you bringing it to our attention. Your comments help guide improvements in guest support, ensuring a smoother experience in the future. We hope you might consider staying with us a... read more
The hotel is infested with cockroaches. The elevator is expired for its inspection date. The staff are unwilling to address any problems or help. When you ask them about the roaches, they yell at you and threaten to call the police! They told me I’m never welcome back because I complained.
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet your expectations and that you experienced challenges during your visit. We take guest concerns seriously, and your comments regarding the upkeep of our property and service have been shared with the relevant teams to ensure the areas you highlighted receive proper attention. We regret that your experience was not a positive one and hope you will consider giving us another opportunity to provide a more comfortable and welcoming experience. Sincerely, Hotel Mana... read more
Bare necessities, roaches
Business response:
Dear Guest, We sincerely apologize for the experience you described. What you encountered falls far below our standards, and we understand your frustration. Thank you for bringing this to our attention so we can work to ensure a more pleasant stay in the future. We appreciate your patience and hope to have another chance to accommodate you again. Sincerely, Hotel Management
The floor was so sticky my shoes made noise with every step. There was black mold in two places in the bathroom Bugs, Bugs everywhere! I killed 3 live ones that I saw. The room was not merely dirty-it was filthy. I spent two hours trying to the internet to work for a meeting I had. Went to a coffee shop to get on line. Fridgerator had huge visibole stains ion the outside. Worse room I have ever stayed in> I took pictures with my phone. I WILL NEVER STAY IN AN EXTENDED STAY AMERICA AGAIN. Feel feree to contact me if you want ... read more
Business response:
Dear Guest, We sincerely apologize for the deeply disappointing experience you described. The cleanliness and maintenance issues you encountered, along with the unreliable internet connection, are far below our standards and expectations. Your comments have been shared with our leadership and housekeeping teams for immediate review to ensure corrective measures are taken. While it’s disheartening to know we fell short in so many areas, we truly appreciate your detailed feedback, which helps us improve. While we know that thi... read more
Absolutely disgusting, just needed a place to sleep, wasn’t paying attention, thought double beds meant 2, ok my fault, but the one little full size bed had all sorts of stains, so I pulled the blanket off, just to find blood stains in the sheets, great but we were starving and exhausted so I started looking up food places for a few and my kid started screaming bc a crew of cockroaches were crawling on the floor next to the bed, right by where our bags were. That was it. Luckily the guy working was understanding and refunded... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and condition of the room you described are unacceptable and do not meet our quality standards. We will address this with our staff and reiterate the importance of impeccable ... read more
This hotel is infested with cockroaches. Throughout my week-long stay, I discovered that if you turn off all the lights, you will wake up with bites all over your body. I reported the bugs to the front desk after the first night and was told my room would be sprayed on Wednesday. Nobody ever came to spray the room, and the staff seemed unconcerned. They also refused to provide trash bags, telling me I had to buy my own. I saw other guests carrying their trash to the dumpster without bags. I believe the staff's decision not... read more
Very dirty hotel ..lots of drug activity goin on ..room was very bad . Very nasty dirty...i do not recommend
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.