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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Makayla, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
UGH Upon our check in the Night clerk was nowhere around, upon her arriving she advised us that she locked the keys in the office, she smelled of alcohol. Then we had to wait 20 minutes for maintenance to open up the door to the office. After traveling this is no way to start off, the room had bugs in the sink on the morning of our check out
Business response:
Dear Raymond,We sincerely apologize for the frustration and inconvenience you encountered during your check-in. It’s disappointing to hear that we did not provide the level of service we strive for, especially after a long day of travel. The issues you mentioned with the staff and room cleanliness are concerning, and we assure you that they will be addressed to ensure this doesn’t happen again. We appreciate your feedback and are committed to improving and providing a better experience for all our guests. We hope to have ano... read more
There are blood stains on the toilet. Clog toilet with poop still in the toilet unflushed when we checked in. and the beds we worn out and old! thank God we only booked for a night because this was an emergency. i would never recommend this hotel to my worst enemy!
Business response:
Dear Ernst, We sincerely apologize for the issues you encountered during your stay, and we deeply regret that your experience did not meet the high standards we strive to provide. We understand your concerns about the cleanliness and condition of the room you were initially assigned. This is unacceptable, and we are investigating these issues to ensure they are addressed promptly. We hope to welcome you back and provide the exceptional stay that you deserve.Sincerely,Hotel Management
Not happy with this hotel location is my first time in this hotel thi first thing smell so bad The hallways look dirty. I asked for dishes for the kitchen and they told me they don't have that service. No kitchen utensils. The TV is old and doesn't work. I told them to change rooms and they didn't want to, so I couldn't watch TV. The bed all the sheets looked new and unwashed and they smell bad. I can't sleep because of the itching the sheets are giving me. I really regret having made my reservation at this hotel. I give it ... read more
Business response:
Dear Maria,We sincerely apologize for the challenges you experienced during your stay. The issues you mentioned regarding cleanliness, the condition of the TV, and the lack of kitchenware are certainly concerning. We understand how these inconveniences impacted your comfort. Your feedback is important to us, and we will be reviewing these areas to ensure improvements are made. We appreciate you highlighting the cleanliness of the room and the presence of a kitchen, and we will work hard to ensure all aspects of the guest exp... read more
Staff was nice but when out to dinner came back to find bugs small roaches killed 5 while on phone with staff couldn’t get out fast enough they refunded us and we went to Hamilton inn down road it was great just 50 dollars more but couldn’t stay with bugs at other place
Business response:
Dear David, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank you again... read more
The area is nice, but the room was filthy. Pubic hair in the bed, hair all over the bathroom, hard floor turned the soles of feet and socks black, sink clogged, and the walls were filthy. The only plus side was I didn’t witness any roaches or other pests, surprisingly.
Business response:
Dear BRANDON, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your inp... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.