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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Evidence of roaches and live bugs holes in the ceiling room smelled of cat pee. Tv didnt work only one key card worked walls and baseboards were disgusting another persons hair was in the bed and on pillows.exposed wires in the venthood fan. Not sure what i paid almost 90 bucks for
Business response:
Dear Sharon, We’re very sorry your experience was so disappointing. The conditions you described are far from the standards we aim to maintain. We will ensure these concerns are addressed directly with our housekeeping and maintenance teams. We appreciate you taking the time to bring this to our attention, and we’ll use your feedback to ensure that corrective actions are taken throughout the property. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with... read more
NEVER Again!! I felt very unsafe in the hotel with non locking doors even though signage stated it was 24/7 secured. Heavy smell of smoke even though non smoking and DIRTY / FILTHY room. No where to really put luggage with easy access, broken lock on room door; filthy/moldy bathtub; and TV inop. Heard something scurry near headboard shortly after falling asleep, but no nightlights / desk lamps in room to see anything. I booked a 2 night stay and only stayed one night (due to arriving near midnight anyway) but highly consider... read more
Business response:
Dear Dasmonda, First, we would like to sincerely apologize for the concerns you had regarding the doors, both the entrance and your guest room. We certainly understand your insecurity with these aspects; our maintenance team will be informed to promptly look into these outlined issues. Additionally, we are very sorry that the unpleasant smell, alongside these matters, led to your early departure from our hotel. Please be assured that we will take appropriate measures to address the issue and prevent future occurrences, as we... read more
Smoky halls , located in a great area but an unkept building. The sink in the bathroom was clogged . I didn’t realize it until I needed to brush my teeth. No staff on site to help and this place had roaches!!! Yuck!!!
Business response:
Dear Sherise, We are sorry to hear about the disappointing experience you had during your stay. We sincerely apologize for the condition of our hallway, issues with the bathroom sink, and especially the presence of pests; this is unacceptable and does not align with the standards we strive to uphold. Your comfort and cleanliness should never be compromised; we regret any disappointment this caused you. Please be assured that your concerns have been escalated to the appropriate teams for necessary improvements to prevent this... read more
Don't stay Went in room smells bad, no toilet handle or shower curtin and roaches were crawling around everywhere.
Business response:
Dear Sara, We sincerely apologize for the condition of the room you encountered. This is certainly not the experience any guest should have. Your concerns are serious and will be addressed with our housekeeping and maintenance teams. Thank you for sharing this feedback, as it helps us take the necessary steps to correct these problems and prevent them from affecting others. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can show you the hospitality you ... read more
Booked 2 double beds for 3 people but got 1 twine beds, they said their policy first come first serve so I did not get 2 beds. I had to sleep on hardwood floor as all the hotels around Indy are sold out.
Business response:
Dear Guest, We’re truly sorry for the discomfort and frustration caused by not being able to provide the room type you reserved. Having to sleep on the floor is not the experience we want for any guest, and we understand how upsetting this must have been for you. Your feedback will be shared with the appropriate team so we can take a closer look at how room types are managed and communicated. We appreciate the opportunity to address this and apologize that your stay did not meet expectations. Your feedback is much appreciate... read more
Cancelled Prior to Arrival I arrived after 2AM due to a late and scheduled early morning flight. They cancelled my reservation.
Business response:
Dear Guest, We're sorry for the inconvenience you experienced upon arrival, especially given your flight schedule. We understand that unexpected situations can be frustrating, and we are truly sorry for the hassle you have experienced. Our team always aims to provide compassionate and fair service to all our guests. We wish you all the best in your travels and hope that one day, we'll have the chance to welcome you, allowing you to personally experience the care and dedication we extend to our guests. Sincerely, Hotel Manage... read more
I arrived at my check-in and the reception was closed, I had to lose my money
Business response:
Dear Guest, We're sorry for the inconvenience you experienced upon arrival. Our front desk does have specific operating hours, and if arrival falls outside of that window without prior notice, it can unfortunately lead to difficulties with the check-in process. That said, we understand how frustrating it must be to lose your reservation and the money paid. We will ensure our team reviews this and addresses the situation. We will make sure our team reviews this situation and takes appropriate action. We appreciate you bringin... read more
Nasty Did not stay for more then 10 mins. Left after seeing a cockroach
Business response:
Dear Guest, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seam... read more
Ghetto hotel The key card did not work well, took multiple tries to get it to work. The microwave didn't work at all. It just made a lot of noise and smelled bad. No temperature change to the food.
Business response:
Dear Guest,We're sorry to know that your visit was impacted by these concerns. Struggling with a malfunctioning key card and in-room appliances can certainly take away from the comfort we aim to provide. We understand how frustrating this must have been. Rest assured that your comments will be shared with our maintenance team so they can be addressed. We appreciate you bringing this to our attention and value the opportunity to make necessary improvements. We would like the opportunity to serve you better in the future and h... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.