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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
*Roaches** - I stayed here 3/28. There are really too many issues to list here. The main one is I woke up the next morning and found roaches running around my room. I brought this complaint to the staff at the front desk and they simply told me they have pest control once a week and would let them know. I captured video of the bugs in my room and I am waiting for a call back from corporate. I have stayed at Extended Stays in the past and this is probably the worst place I have ever stayed and it doesn’t belong on Expedia unt... read more
Business response:
Dear Michael,We sincerely apologize for the impact of these issues on your stay. A clean and comfortable environment is our priority, and we understand how unsettling it is to encounter pests in a guest room. While regular pest control services are in place, we recognize that this situation should have been handled more urgently and carefully. Your concerns have been noted, and we appreciate your feedback as we work to address these matters and improve the overall guest experience. We greatly appreciate your observations and... read more
Never checked in We never actually stayed the night here. When we got there, there was drug deals happening in the parking lot. Went inside. It was filthy and more illegal activity happening in the lobby. The room was filthy. We never checked into the hotel. The photos on the website Was nothing like the room actually was it was horrible. Have to say this was my first time having such a terrible experience.
Business response:
Dear Guest,We’re sorry to hear that your visit did not go as expected and that the environment was not what you anticipated. Guest safety and cleanliness are priorities, and it is concerning that your experience fell short of expectations. Your feedback is important, and we will address these concerns with the appropriate teams. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment ... read more
Do not book this hotel it’s infested with roaches and it’s very dirty. A lot of homeless people is around with dogs. It’s just overall a horrible experience. The roaches come out really bad at night crawling everywhere all over the bed the walls the floor do not book this hotel, they need to be shut down for how infested they are disgusting. I’ve never experienced nothing like this in my life.
Business response:
Dear Tanika,We’re sorry your stay did not meet expectations. The cleanliness and comfort of our guests are top priorities, and it’s disappointing to learn that your experience fell so far from our standards. We take pest control and property upkeep seriously and have measures in place to maintain a clean environment. We also strive to create a welcoming atmosphere for all guests while ensuring safety and comfort. Your feedback will be addressed with our team to reinforce our commitment to a better experience. Please accept o... read more
Stay somewhere better! Booked a double bed room, when I got there all they had was a single bed room for 3 adults. Then still charged me the same as the double bed room. Refused to stay and now waiting on a refund.
Business response:
Dear John,We're sorry for the disappointment you experienced with your reservation. It's concerning to learn that the room type you booked was not available upon arrival and that the situation was not handled to your satisfaction. Providing the correct accommodations and ensuring a smooth and fair resolution is important to us, and we apologize for falling short. Your concerns will be addressed with our team to prevent this from happening again. We hope you will give us another chance to provide you with the hospitality you ... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.