This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing Close to What Was Expected The room was in worn out looking condition there was a cockroach I seen the morning of checkout. The elevator stopped working it was not well kept up with. Not to mention a room on the first floor’s door had been broken into literally by what looks like only the police and there equipment could do. For being located in greenwood it was very trashy.
Business response:
Dear Guest, First, we want to sincerely apologize for the issues you experienced, particularly with the elevators and our property not meeting your expectations. Regarding insects, please know that we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We understand that no explanation of these issues can change your recent experience. We are wholly committed to regainin... read more
Customer comes very last. It was a horrible experience. I had my confirmation email of reservation. I showed up to the property at 10 pm. I tried to check in at the front desk. The clerk said that they couldn't check me in because of computer issue. They wanted me to go elsewhere. She said that previous person experienced same as I did and she tried contacting the manager,and couldn't contact. What a way to treat customers? Then, kicker part is that they changed me one night. I had to contact the customer support hotel.com t... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
The bathroom had dirty laundry on the floor no lights in the bathroom one bed had a dirty towel and look like it was sleeped in
Business response:
Dear Richard, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Traveling for work booked room showed up at hotel 2hrs later. Had to wait in lobby for 30 minutes after using phone in lobby multiple times for a worker to come to lobby . Worker arrived and said they did not have rooms, (she looked like she was sleeping in tge room i paid for). I asked her why she didnt tell hotels.com that. She said she sent them a notice. I told her it shows she accepted the reservation and that i needed her to send hotels .com a notice saying no rooms available otherwise she may mark me down as a no show... read more
Business response:
Dear Guadalupe, Thank you for sharing your experience, and we sincerely apologize for the difficulties you faced during your recent stay. It’s unacceptable that you had to wait for assistance and were not accommodated as expected. We understand how frustrating this must have been, especially while traveling for work. Please know that we take these matters seriously and will address the issues with our team to prevent this from happening in the future. Regarding your refund with the online booking site, we encourage you to re... read more
Room didnt have the proper bed linen or towels. The staff member was made aware and brung me a pile of linen and towels. Tv remote didnt work. When i made staff aware she told me she would let maintenence know in the morning.
Business response:
Dear Demarion, Thank you for sharing your experience with us. We are sorry to hear that your room wasn't fully prepared upon arrival and for the inconvenience with the TV remote. While it’s unfortunate that these issues impacted your stay, we appreciate your patience and understanding. Our team is committed to providing a more seamless experience, and your feedback will help us address these matters. We are continually working to improve our service and would love the opportunity to welcome you back in the future for a much ... read more
Room was nasty and I killed two cockroaches upon arrival at 1 in the morning due to flight delay. Took 30 min to get someone to check me in. When I sat on the end of the bed I fell through it as springs were broken. The next evening I got around to using the toilet and mold was growing everywhere on the sets and in the bowl . I reported both issues on Tuesday at 2 pm and was told it would be dealt with. Was not done until my last day there. I had to walk down 4 flights of stairs as the elevator was not working . I reported t... read more
Business response:
Dear Jeri,Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay, particularly regarding the room’s condition and the maintenance issues you described. We understand how frustrating these experiences were and regret the delay in addressing your concerns. Your comments are valuable to us, and we have shared them with our housekeeping team to ensure the suites are thoroughly inspected before allocating to future guests. We also apologize for the elevator delay and any inconven... read more
More of a room to rent type place not for family It smelled like dog urine when you walked in the front entrance; the TV didn't work in our room, and the staff changed us to a different room. There were not enough towels to accommodate three people on the room. A lot of people who lived on-site stood outside at night, making it uncomfortable to get out of your car.
Business response:
Dear Shawnette, Thank you for your feedback. We apologize for the issues you encountered, including the unpleasant smell, TV malfunction, and lack of towels. We are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. Additionally, we will review our policies to ensure that our guests' comfort and safety are prioritized. We appreciate your feedback and hope to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Stall was nice and helpful
Business response:
Dear Alberta,Thank you for your kind words about our staff! We’re glad to hear you found the stall helpful. Your comfort is important to us, and we’re always looking for ways to enhance your experience. If there’s anything specific we can do to improve your stay in the future, please let us know. We’re here to make your visits even better. Looking forward to welcoming you back soon!Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3.2 star rating with 967 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.