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Extended Stay America Select Suites - Indianapolis - Greenwood
- Hotels
- Greenwood, IN
About this business
Location details
1009 Greenwood Springs Blvd, Greenwood, IN, 46143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room and paid in full up front. When we went to check in we waited 5 minutes for the attendant to come and help us just for her to say we have no more rooms. Seriously how can you reserve a room and get there and you have no more rooms!!!!
Business response:
Dear PAM, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during check-in. This is not the level of service we aim to provide, and we understand your frustration. We are investigating how this overbooking occurred to prevent it from happening in the future. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The TV in the room did not have cable. The toilet had dirsty stains, unsanitary. The beds do not come with enough pillows or blankets. Front desk was no help at all after 10pm
Business response:
Dear Fabiola,Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you experienced during your stay. This is not the standard we aim for, and I’ll be sure to address these concerns with our team to ensure improvements are made. Additionally, I apologize for the lack of assistance from our front desk staff; we will reinforce our service standards to provide better support at all hours. Your comfort and satisfaction are important to us, and I hope we can have another opportunity to offer you a mo... read more
Went to check in and was told they didn’t have all rooms clean so was told to leave after booking a week prior
Business response:
Dear Dano, We sincerely apologize for the inconvenience you experienced upon arrival. It is unacceptable that your room was not prepared despite your prior booking. We understand the frustration and disappointment this must have caused. Please know that we are addressing this issue with our housekeeping team to prevent similar occurrences in the future. Your comfort and satisfaction are our utmost priorities, and we deeply regret falling short of your expectations. We appreciate your understanding and hope to have the opport... read more
Very disappointed. I booked a room, but the staff called me and told me the room was full and they deducted my money.
Business response:
Dear Zhang, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconvenience caused. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Greenwood
How is Extended Stay America Select Suites - Indianapolis - Greenwood rated?
Extended Stay America Select Suites - Indianapolis - Greenwood has a 3 star rating with 836 reviews.
When is Extended Stay America Select Suites - Indianapolis - Greenwood open?
Extended Stay America Select Suites - Indianapolis - Greenwood is open now. It will close tomorrow at 12:00 a.m.