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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On the downside: Not staffed around the clock, No phone to the lobby and at night no one to call. Vending machines too expensive, no ice machines or drinking fountains. The persons around my room were noisyh at night,. Sounded like they were dropping a bowling ball at regfular intervals. Admitting clerk was very nice. a ray of sunshine.
Business response:
Dear James, Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay, including the limited staffing hours, lack of direct phone access to the lobby, noise disturbances, and vending machine prices. Your feedback is valuable, and we will review these issues internally to make necessary improvements. We're glad to hear that the admitting clerk provided excellent service. Please know that we take your comments seriously and strive to ensure a comfortable and enjoyable e... read more
Worse hotel in the country This hotel is absolutely horrible staff is rude place is dirty and they tell you that you have to clean your own room on check out or you will be charged. This is my 2nd bad review of this hotel in the last 2 days after I posted the one yesterday the Joke of the hotel manager called me after I wrote it and told me if I didn't like it there then leave not one time did he ask what the problem was or did he try to address the issues just wanted me to leave. I've been all of the country in 1000s of hot... read more
Business response:
Dear Dennis, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust ... read more
Terrible la persona q me recibio no puede trabajar dando servicio
Business response:
Dear Joel, We are deeply sorry to learn about your disappointing experience during check-in. Providing excellent service is paramount to us, and we apologize for any lapse in hospitality you encountered. Rest assured, we will address this matter internally to ensure our staff consistently meets the high standards we strive for. Your feedback is invaluable, and we appreciate you bringing this to our attention. Should you choose to stay with us again, we are committed to making your next visit a much more positive and enjoyabl... read more
Front desk manager "Charlotte" was very rude to me and unwilling to resolve problems that arose from my room reservation. Because of her lack of professionalism and disrespectful demeanor, my family and I have chosen to shorten are stay at this hotel from 14 days to 2. If the availability was therebtonrelocotebtonight to another hotel, I would not have given another fine to this place after the way that I was treated today.
Business response:
Dear Aiesha, We are sincerely sorry for the negative encounter you had with our front desk staff. Providing courteous and helpful service is a priority, and we deeply regret any distress caused by the behavior of our team member. Your feedback is concerning, and we assure you that appropriate measures will be taken to address this issue internally. We understand your decision to shorten your stay, and we apologize for any inconvenience this may have caused. Should you reconsider in the future, we would be grateful for the op... read more
Unfortunately it was not clear if you arrive after a certain time the whole building is locked down and you have to call for a nighttime person to come unlock the lobby to check you in. We called the number at 11 pm and waited until 11:45 to get fully checked in to our room and given a room key. First the systems were down, then the system wouldn’t take our card so I had to provide a different one. We just wanted you to go to sleep… Asked in the AM if we could even check out an hour later after all this and were told a firm ... read more
Business response:
Dear Tyler, We sincerely apologize for the inconvenience you encountered during your check-in process and for any frustration it caused. Your feedback regarding the locked building and extended wait time is concerning, and we regret any inconvenience this may have caused. Please know that we take your comments seriously and will address them with our team to ensure improvements are made to prevent similar issues in the future. We understand the importance of flexibility and compassion, especially after such an experience, an... read more
Cheap place Nice place but NO amenities!! No hand towels, only wash cloths bath towels. No coffee maker. No shampoo or conditioner. No ice in the building. No tissues. No breakfast.
Business response:
Dear Douglas, We appreciate your feedback regarding your recent stay at Extended Stay America and apologize for any inconvenience caused by the absence of certain amenities. Your comments are valuable to us, and we will address them with our team to ensure a more comfortable experience for our guests in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Enjoyed my stay The staff was friendly and very accommodating. Great value and quiet location.
No hair dryer. No one at the desk to check out and give us a receipt. We had to leave the key in a place where anyone could take it and enter a room.
Business response:
Dear Paul, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the absence of a hair dryer and the lack of staff availability at the front desk is concerning, and we understand the importance of these amenities and services for our guests. Please rest assured that your comments will be addressed with our team to ensure a more seamless experience for future guests. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a m... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.