This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well, my daughter and I got there after making a reservation. After waiting 25 min in the lobby the receptionist told me they were not going to honor the reservation ( it was 9:30 pm) and we needed to find somewhere else to stay. The receptionist said the hotel didn’t have the man power to even clean the rooms. So, while we were trying to get our refund and a place to stay the receptionist pulled down the shutters at the front fest and left. It was Bizzaro world.
Business response:
Dear Michael,We deeply regret the inconvenience you and your daughter encountered with your reservation upon arrival. We understand how frustrating these experiences were and will use your feedback to review what went wrong. Please know that this is not the level of service and hospitality we are known for. We take concerns like this seriously and will take corrective steps to ensure all our guests experience a home-like stay. We would like to regain your trust and look forward to having the opportunity to give you the hospi... read more
A fee was charged for extra towels & sheets & cash was not accepted. I chose not to use my credit card for $1.75 & went to laundromat
You definitely need a car to get here. Quite and nice place. Clean everything.
Business response:
Dear Liliana, Thank you for your feedback. We’re pleased to hear that you found our place quiet and clean. We understand that having a car is necessary for getting around, and we appreciate your understanding. Our team strives to provide a pleasant experience, and we’re glad that we met your expectations in terms of cleanliness. We look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management
Clean and felt safe
Business response:
Dear Suman,Thank you for highlighting the cleanliness and safety of our property. We truly value your feedback and are always striving to enhance our guest experience. If there's anything specific you felt could have been improved during your stay, we're here to listen and make it right. Your comfort is our top priority, and we're committed to ensuring every guest feels at home. Please don't hesitate to reach out directly if you decide to stay with us again—we’d love to make your next visit even better. Safe travels.Sincerel... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.