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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a great affordable hotel. It is conveniently located. The staff are friendly and helpful.
Business response:
Dear Ruth, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our dedicated staff, convenient location, and reasonable prices made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely, Hotel Management
Room stunk of cigarette smoke. Hallways and stairwells dirty. Check in employee was friendly. Only good thing about the property
Business response:
Dear Joannie, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Very nice
Great place to stay staff was great
Business response:
Dear Michael, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management
Dave Koz Christmas Concert i worked til noon and drove three hours to carmel, indiana to see the dave koz christmas concert that tuesday evening when i arrived i was cheerfully greeted and checked in. had a wonderful room on the second floor. the convenience of having everything there (except dishes and utensils) was great as i brought food not knowing where to go since i am not from the area. i went down to the front desk and asked if i could use couple dishes. i was asked if i needed utensils but i did bring a knife and fo... read more
Only complaint I could have was the pillow option was slim, otherwise it was a great stay
Business response:
Dear Rusty, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the service. However, we are sorry for the concerns suffered due to the pillows. We will discuss this with the management team for its improvement. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management
Cheaper alternative if attending events downtown. Easy drive to Lucas Oil. Room was clean however it wasn't ready at the advertised check in time of 3'00 pm.
Front desk staff extremely rude, was told to go buy an air mattress if extra space was needed for 2 people. Smell on hallway and room was not great either, hotel rooms needs to be updated as well.
Business response:
Dear Justin, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We will follow up with our team to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.