This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just OK The room was clean. The facility is older. the floors were sqeaky and very loud. The bed and pillow were very uncomfortable. Will not stay again.
Business response:
Dear Monique, We are delighted to hear that you found your room clean during your stay at Extended Stay America! While we appreciate your feedback regarding the older facility and the comfort of the bed and pillow, we apologize for any inconvenience caused. Your satisfaction is important to us, and we'd love the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
When I confirmed the reservation I was told the breakfast was included but upon check in, no breakfast at all and they said the new policy was just updated 3 days before my check in date. Also the noisy proof of the room was the most terrible one of all my hotel staying experience. You can hear the step sound from 360 degree, totally!
Business response:
Dear Xianqing, Thank you for the detailed review. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and regret the noise disturbance during your stay. We understand the frustration this caused. We want our guests to have a peaceful and restful stay, and we will address this issue to ensure a more tranquil environment for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Dated decor, but affordable. Mind front desk hours…they are not open all the time.
0
Business response:
Dear Angel, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.