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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The gentleman that waited on us was very helpful . We had a problem over the pet fee because we were told at corporate that there was not a fee. The worker and his manager guaranteed that the fee would be removed from our credit card.
Business response:
Your refund was sent! I do apologize for the confusion, and hope we can help serve you again in the future.
Property was nice. Person at desk as soon as we got there received us with telling us they were all booked and there were no rooms available. Manager was supposed to call us and tell us our reservation was cancelled. I informed attendant that I had made reservation a week in advance. He kept saying he didn't think he had any rooms available and if he did it would be dirty because cleaning staff called off. Luckily he kept looking on his computer and came up with a nice clean room.
Business response:
Thank you for being our guest at Extended Stay America. We are sorry about the issues you experienced during your stay. We are happy that our staff resolved everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No gym stea
Business response:
I apologize that the gym was not available when you stayed here with us. We will have that up and running very soon for all of our guest to enjoy.
Unit was very clean & staff went out of their way to be helpful. This was our first stay with an “Extended Stay” and appreciated the kitchen facility. It would have been nice to have 2 chairs for table.
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your review. It is a pleasure to know your immaculate suite helped you have a relaxing stay and that our associates delivered exemplary service. It was a delight serving you, and we look forward to your next stay. Sincerely, Hotel Management
It wasn’t clean as expected but the staff was very helpful
Business response:
Thank you for sharing your experience at our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
That expedia didnt know they were over booked, and dodnt care.
Business response:
Thank you for sharing your concerns online. We are truly sorry to know about the inconvenience you had due to the third-party website. We hope you will allow us to host you in the future. Sincerely, Hotel Management
It’s OK
Business response:
Rachel, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 4.3 star rating with 657 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.