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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was supposed to sleep 4 (queen sofa bed), but sofa bed was the size of a twin. The front desk gave us some extra bedding and we put the mattress on the floor with the sofa cushions. There were also dead flies on the window sill and people were talking loudly in the parking lot around midnight. The staff was not rude and tried to help, but it seems like this location is not supported to provide a quality stay. I will certainly not book with Extended Stay America, regardless of the price.
Business response:
Dear Jarrod, Thank you for choosing us and for sharing your comments. It is very understandable how these circumstances detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
I stayed at this location many times. This time the room that i stayed in 221 the refrigerator keep making a loud noise thru out the night a very sleepless night. And in the morning the there was a roach crawling on the wall not a clean environment for me. I wish things could have been different!
Business response:
Dear Twana, Thank you for sharing your thoughts on your recent stay with us. We apologize that your room did not meet our usual standards for cleanliness and comfort, and we regret the issue with the refrigerator that caused you to have a sleepless night. We will review your concerns and ensure we address them satisfactorily. Once again, we appreciate your business and hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.