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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muhammad was OUTSTANDING!! He made checking in a complete pleasure.
Business response:
Dear Christine, Thank you for staying with us. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a well-done job. Muhammad will be thrilled that you singled him out with compliments. Thank you again, and we hope to welcome you back soon.Sincerely,Hotel Management
I couldn't take a shower because the room underneath me flooded.I cut the water on for 5min. Then boom the front office is banging on my door
Business response:
Dear Jimmy, Thank you for staying with us. Your comfort is of utmost importance, and we understand how frustrating this situation must have been. Our team responded promptly to address the issue in the room below, which led to the disturbance of your peace, and we sincerely apologize for this disruption. Please know that we are actively addressing the incident to prevent similar occurrences in the future. We appreciate your patience and understanding. We hope you will choose us again, and we will do our utmost to provide you... read more
Okay for one night We had 2 rooms on the 1st floor. The window locks were broken. Surprisingly, the room without carpet smelled like an old sweaty locker room. The room with the carpet had a dirty desk and desk chair, a long with no trash can or bath essentials.
Business response:
Dear Audra, Thank you for taking the time to comment about your recent visit. We apologize for the various cleanliness issues you experienced in both rooms. We will share your comments with our housekeeping team to address this appropriately. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest.We look forward to seeing you again.Sincerely,Hotel Management
Go there after a long day at a festival and was told room had been charged and I was a no show. She could charge me for another room though!! Nope found another place down the street because of her rudeness. Will be contacting corporate
Business response:
Dear Ellis, We apologize for the predicament with your reservation and even more so for how it was handled. We are genuinely sorry for the inconvenience and realize you must be frustrated. We are grateful to you for bringing these issues to our attention, and we assure you that we will address this with the appropriate individuals to ensure that such situations are not repeated in the future. Thank you for providing us with your valuable feedback; we look forward to welcoming you back and providing you the hospitality you de... read more
We checked in late from a concert and was able to check in quickly. The person was friendly and helpful. Our first floor window was unlocked when we arrived, there was no facial tissue, only toilet tissue and the room was very humid.
Business response:
Dear Mary K, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. We appreciate your kind remarks about our front desk associate for providing friendly service. However, we apologize for any inconvenience due to unlocked window and non availability of facial tissues upon arrival in your room. Thank you for bringing this to our attension, we will address this with our respective team to ensure it is not repeated in the future. Thank you again for staying with us, and we look forward to your nex... read more
Staff was very kind.
A little out of the way (only about 4miles) but so nice. A little hidden gem. Great price, Charlotte wonderful hostess, and very clean. I would stay here again.
Business response:
Dear Kathryn, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Charlotte, and we will surely share your compliments with them!Thanks again, and we look forward to your return. Sincerely,Hotel Management
The room stink and the AC was dirty!
Business response:
Dear Jose, Thank you for your review of our hotel. We sincerely apologize for any inconvenience caused by the cleanliness and comfort issues in your room and the problems with the air unit. We appreciate your feedback and will take immediate steps to address the situation and prevent it from happening again. We value your patronage and hope to provide you with an exceptional experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.