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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service
Hope you don't have travel problems Beware of the check in cut off! We had issues on the road and tried calling them several times. No one answered but were able to leave a message. When we arrived in the middle of the night extemely fatigued we were denied lodging. Luckily there was some very hospitable folks 20 minutes down the road who ran an actual motel.
Business response:
Dear Darren, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we are sorry that our front desk team fell short of providing the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing these instances with the concerned team to correct this and avoid future inconvenie... read more
Staff needs some customers service training. Hot water did not work in the shower. Big room, bed was decent
Business response:
Dear Loz, Thank you for taking the time to review our hotel. Please accept our apologies for the disappointing experience with us. We regret that there was no hot water during your stay and that you were not satisfied with the service provided by our staff. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
The staff were super friendly, room was clean and spacious. Would for sure stay here again
Business response:
Dear Amanda, Thank you for sharing excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.