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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed with the snell of smoke. I was charged ahead if time b4 i checked in then when i oaid for my dig i was double charged for the room. Now i have to wait for the refund. Very frustrating.
Business response:
Dear Teresa, Thank you for sharing your candid review. We value your feedback as it always helps us to see how we can enhance our guest's satisfaction moving forward. We apologize for the issue with your payment and are looking into the matter to prevent future occurrences. Although we can assure you this is an isolated incident, we regret the inconvenience caused nevertheless. We hope you will allow us to host you again and redeem your trust next time you revisit our area.Sincerely,Hotel Management
noisy at night after 10 pm. blankets rough on skin. No kitchen items in kitchen to cook with or eat on. Window unlocked and slightly open with curtain closed, found later in evening. Felt unsafe.
Business response:
Dear Marsha, Thank you for taking the time to review our hotel. We strive to provide an exceptional stay for every guest. Therefore, we regret that you were unsatisfied with various aspects of your visit. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up on your observations with the concerned individuals to reassure our guests. Thanks again for the feedback and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Manag... read more
Comfortable
Business response:
Dear Anthony, Thank you for choosing us for your recent accommodation. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Indianapolis.Sincerely,Hotel Management
I put a bottle of champagne on the refrigerator and left. When I returned 2 hours later my champagne was gone. I left the TV on as well and someone turned it off. There was a housekeeping cart at the room next door when I left
Business response:
Dear Curtis, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourse... read more
It was ok
Business response:
Dear Christopher, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.