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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay. I liked the fact that it was quiet despite its location. The girl at the checkout desk was friendly & kind. She helped me get my suitcase up the stairs.
Business response:
Christine,thank you for your review. We are glad you had an overall pleasant stay, and you liked the service provided by the associate you mentioned. We will share your compliments with her. Thank you again, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management
The hotel was a bit run down, but clean. The tub needs to be replaced in the room I stayed in. I thought there was breakfast, but turned out to be just muffins.
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with the breakfast offerings. Your concerns will be shared with our Brand Leaders to assist them when determining new offerings for future implementations. On a positive note, we are happy you liked our clean hotel. We value your observations and hope to redeem ourselves in the future. Sincerely, Hotel Management.
Average hotel property. Excellent staff that is friendly, helpful and knowledgeable.
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit our area. Sincerely, Hotel Management
Our check in experience was terrible...!there was no one there and no way to get a hold of someone for at least an hour! I called the number listed for the hotel 5 times and either was disconnected or on hold for 30 minutes before I gave up. Someone from another nearby hotel finally came.... After that experience... the rest of the staff were incredibly helpful and nice. The rooms are definitely dated and worn...but the bed was comfortable, the air conditioning worked great and the shower was amazing. Was great having a full... read more
Business response:
Katie, thank you for sharing details of your visit to our hotel. We are glad you had a relaxing stay in your well-maintained room. However, we are sorry as we could not hit the mark of your expectations for an excellent experience. Your feedback about the condition of our property and the service issue will help us improve our future guests' experience. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
So-so "Breakfast" was a joke. The desk clerk could not provide directions of the hotel's location when I called her from the road. there was no one else there she could ask. It is unacceptable that your desk staff cannot provide directions and I was less than 2 miles away , trying to find the hotel.
Business response:
Pamela, thanks for the review. We are sorry for the issue you experienced with our staff and regret the inconvenience caused by our breakfast offerings. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Your feedback regarding the breakfast offerings will be shared with our brand leaders. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Loved the quiet location with lots of shade for parking. The room size was generous.
Business response:
Andrea, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your review is appreciated, and we look forward to welcoming you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 4.3 star rating with 684 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.