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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so "Breakfast" was a joke. The desk clerk could not provide directions of the hotel's location when I called her from the road. there was no one else there she could ask. It is unacceptable that your desk staff cannot provide directions and I was less than 2 miles away , trying to find the hotel.
Business response:
Pamela, thanks for the review. We are sorry for the issue you experienced with our staff and regret the inconvenience caused by our breakfast offerings. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Your feedback regarding the breakfast offerings will be shared with our brand leaders. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Loved the quiet location with lots of shade for parking. The room size was generous.
Business response:
Andrea, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your review is appreciated, and we look forward to welcoming you in the future. Sincerely, Hotel Management
A simple place to crash for a night. Hotel would suffice if you find yourself in a pinch for a place to sleep for a night or two maximum. Bare bones essentials. Very nice staff. Bed, bedding and pillows average at best.
Business response:
Michael, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here and that you were pleased with the service provided by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Disappointing When I first went to the room I was assigned, the bed look like someone had been laying on top of it, and the pillows were all in a mess... And there was a water bottle with tobacco spit juice in it on the counter. Disgusting! The receptionist put me in another room, very friendly and kind and apologetic, but that is clearly not a good impression of this hotel. The bed was not comfortable, and there was no TV remote in my room when I got there. The receptionist did bring one down eventually. Overall, I don't th... read more
Business response:
Thank you for sharing your experience. Please accept our sincere apologies for the inconvenience caused due to the housekeeping issues in your rooms. Your feedback is discussed with the appropriate team in an effort to provide improved future guests experiences going ahead. However, we are glad one of our associates at the front desk tried her best to solve these issues. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very nice quiet area and close to downtown. The staff was very helpful. The rooms where very modern and clean
Business response:
Thank you for being our guest at Extended Stay America. We're thrilled to know our location was ideal for you and that you were impressed with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 4.3 star rating with 657 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.