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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People were friendly and facilities were nice.
We were overall disappointed in the hotel/facility. It was lacking in many areas compared to other hotels. For Breakfast they had granola bars and packets of instant oatmeal. No dishes/silverware to use. They had tea bags and ready to drink coffee. This is NOT a breakfast. In our room, they had one chair at the table where one could eat. Had requested a second chair but it was never delivered, had to sit on my cooler to use the table. There was no silverware, dishes, cups, etc. in the room. The Holiday Inn has this place bea... read more
Business response:
Dear Cynthia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effo... read more
The room was clean but needs updated. Couldn't get the tv to work. There was no utensils in the kitchen area to use. There was more walking than I would have liked and no elevator to use for my daughter who is disabled. It was okay for a one night stay but I don't think I would stay longer.
Business response:
Dear Leanne, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team about updating and refreshing our hotel. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our fro... read more
Would never recommend this place to anyone
Business response:
Dear Robert, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure we are more poised to provide excellent service and avoid any issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Yeah Baby! We were pleasantly surprised. Although the accommodations were not new, they were very comfortable and clean. We particularly appreciated the well appointed kitchen. My wife has many food allergies so having a refrigerator where she can keep her food is essential. The full sized refrigerator kept everything cold and the freezer kept things frozen; that doesn't usually happen with an executive refrigerator. My wife forgot her hair dryer and the front desk promptly and courteously loaned us one. Having the option to... read more
Business response:
Dear John, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We are glad you are also pleased with our well-appointed kitchen with refrigerator. Your feedback about the breakfast is noted and will indeed consider for the selection of items. We look forward to your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.