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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok stay for the price Stay was ok but front desk staff not very friendly. Had to keep asking for towels which we never received and also wouldn’t give a receipt at check out.
Business response:
Nicole, thank you for taking the time to post a review. Although we are happy to know you liked our affordable rates, we are sorry for the service issues you had and the inconvenience it caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
All was nice and clean, would stay again
Business response:
Thank you for choosing Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. Thanks once more, and we look forward to seeing you again soon. Sincerely, Hotel Management
Economical Excellent staff, but it took 24 hours to fix the internet, no business center (as advertised) and the amenities were outdated.
Business response:
Gavin, thank you for staying with us. We are glad you liked our courteous service and affordable rates. That being said, we are sorry for the maintenance issue you had while here. We value your feedback as it will help us improve our facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Should have chosen another location... My son and I stayed here as a stop-over between Kansas City and Cleveland. The rate & service was great, as well as the outside of the building. The room itself had many issues. The lights would turn off on their own - then back on - minutes apart. The pull out couch's mattress was awful. The bed itself was very firm. Lastly, the water itself tasted like it had soapy cleaner in it. Almost as if there was a softener that had too much of the chemical added. We checked in around 10pm and l... read more
Business response:
Leslie, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Scott, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Beautiful secluded, safe property. Stayed 3 nights. Very clean and well maintained room. The staff was as good as it gets. Say a lot about ownership and management. Oh...really good shower heads too! Great experience, thanks!!!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
They were very friendly and helpful!! Enjoyed our stay.
Business response:
Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Extended Stay America! Sincerely, Hotel Management
Indianapolis Keystone Crossing Area Budget accommodations in an area of higher price hotels. Should note that cost would be more if housekeeping requested. No frills. Coffee in the lobby. Importantly, the hotel is not visible from the street. Without GPS, especially at night, it is a challenge to locate on the first pass or more.
Business response:
Mark, thank you for taking the time to write a review and post it online. We apologize for the problems you experienced and that we did not completely address these to your satisfaction. Your feedback matters to us, and we want every guest to leave with a nice impression. We hope you will give us another opportunity to show you the excellent service and hospitality that we are typically known for providing. Sincerely, Hotel Management
Business response:
Larry, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 4.3 star rating with 657 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.