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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk often not available due to the hotel’s short staffing. Front desk person often has to help in housekeeping, so can’t stay at front. Very slow check in process. Staff needs more training.
Had reservation. Desk clerk, who also seemed to double as housekeeping staff, sends us to room 303 and says he'll have to bring us sheets. Room had not been cleaned. Dirty sheets were still on bed and dirty towels were on bathroom floor. We refused the room. Clerk then sends us to room 304, saying he knows it is clean. We made the trek back up the stairs toting luggage to try the key card numerous times before hearing the TV playing inside the room. It was obviously occupied. Back down the steps we go toting luggage, only to... read more
Business response:
Chris, thank you for evaluating your stay. We sincerely apologize for the unpleasant service you received upon arrival and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We are also very sorry for the cleanliness issues you faced in both suites and the frustration you felt. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We hope you will consider giving us another chance to show you... read more
No elevator. Rooms smelled of cigarette smoke, animals and carpet deodorizer
Business response:
Frank, thank you for evaluating your stay. We work hard to provide a clean and comfortable environment; therefore, we apologize that the specific issue you mentioned about your suite compromised your experience. We will follow up on your concern to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I was about to check in to the hotel but was told that I could not be accomudated. They sent me to another Extended stay that had a room available. They charged me for both hotels! It took 2 days of talking to Hotels com and extended stay to get them to realize that I needed a refund for the hotel I was sent away from because they could not accomudated me. This is the second time this has happened to me using hotels.com
Business response:
Cynthia, thank you for taking the time to share your feedback. We regret the reservation issue you experienced and the inconvenience this caused. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.