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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed This is my 4th time staying here. The other 3 times I was in a single room on the opposite side. Those rooms were pretty nice. That’s why I decided to return. This time I was in a double because I had someone with me. My room wreaked of smoke (this is supposed to be a non smoking property) . The manager gave me another room but this one smelled also. Can’t quite explain the smell, it wasn’t smoke but I just kno it wasn’t something I would be able to tolerate. I asked for a refund and went to another hotel. ... read more
Business response:
Ebonie, thank you for being our guest once again. We work hard to provide a clean & comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Did not have our reservation slept in vehicle both Jackson north and Beasley had our reservation
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Okay not great First sight I liked the room until I went to take a shower. I turned on hot water all the way and still got no hot water, then had no blow dryer in the room and top I off I went to call front desk the phone did not work. I had to go to front desk to ask for blow dryer with my wet hair. I reported the no hot water and phone not working. These items were not fixed during my two nights there. Breakfast was just granola bars, coffee and sometimes there was donuts or muffins. For the price it was great. There was a... read more
Business response:
Sandra, thank you for being our guest. We're glad to know you liked our affordable rates and that you were impressed with your room. However, we apologize for the maintenance issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with the concerned team to fix the problems you mentioned. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We w... read more
Who is the thief? I was stupid in that I left behind my $50 My Pillow with a color pillow slip. During check-out day, I remembered the pillow, and called Extended Stay to ask that they retrieve and retain My Pillow upon my return four days later. The hotel said there would be no problem, and that My Pillow would be in lost and found upon my return! Upon my return, I was met by three rude staff members, who said that Lost and Found was in the Employee Break Room and My Pillow was not there. I asked for more assistance to no a... read more
Business response:
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your pillow. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
I never seen this type of worst standard extended stay . Mostly prefer to book extended stay but this is open motel type and old . Breakfast is horrible even coffee is not good. I can give a star only for price .
Business response:
Jack, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ruim Sujo
Business response:
Themis, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your stay. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It wasn’t a very nice hotel and it appeared to be located in a bad part of town. Staff wasn’t very nice either.
Business response:
We would like to offer our apologies for the service issue you encountered while you were here. Also, we are sorry that our location wasn’t appealing to you. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
No Amended Stay, Ok! I was sold a reservation to a fully booked hotel. I was forced to stay with a stranger. I was far from happy. Forced to spend more money than I intended to.
Business response:
Arleasia, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
This hotel is not worth! - First of all, a hotel that does not change the sheets for a new customer, is a Disgrace! and it is only entitled to 0 -cero- points - The room was smelly - The WIFI was slow - They only provided toiletries for the first day - The bath foam was soo small that I had to complement my shower with soap - If you want your room to be clean daily, you have to pay extra - If you do not pay extra, they will not take the trash out - I will not return to this hotel. In fact, I am going around the Bayou and I a... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.