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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels and no one in the office to get any. Plus the phone is broken so I had to walk all the way down there from the third floor for nothing.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
This was a horrible experience. Would not return. Could not get manager to answer door and fix key that would not work. Later learned she had it keyed in wrong. Room was s joke also.
Business response:
Thank you for the specific feedback about your stay. We apologize for the maintenance and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we're taking immediate actions to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Awful place to stay. Dirty with cigarette ash. No towels, toilet paper, pillow cases. Smelled like smoke.
Business response:
Thank you for choosing to stay with us. We apologize for the smoke smell you experienced while you were here and for the inconvenience you had due to our hotel policy. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, the time such as fresh linens and towels along with any toiletries are always available at the front desk. We would like to regain your trust and hope you will give us that opportunity ... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Fechem as portas. Isto não é um hotel. Esta foi a pior hospedagem que já tive em toda a minha vida. Funcionários preguiçosos e muito mal educados. Tive que esperar meia hora para entrar no quarto porque a recepcionista não estava. Banheiros imundos com vazo sanitários sujo e com pêlos. Pedi troca do quarto mas disseram que não iriam trocar e que o quarto era daquele jeito. Tive que ir buscar papel higiênico na recepção pois não tinha. Carpete sujo e fedido. Roupa de cama já usada. Um verdadeiro horror. Deveriam fechar as por... read more
Business response:
Regina, we truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
My stay was just terrible there was no heat and we were moved into 2 different room and still no heat
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience... read more
Business response:
Gregory, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The property is dirty , trash outside rooms and parking lot ! The staff isn’t helpful . The first room they gave me had dead bugs on the floor , hair in the shower , stains on the bed , no blankets , no towels , no pillows , dust all over the furniture. The room wasn’t sanitary or fit for anyone to stay in . One night of my stay I got back to the hotel late my card wouldn’t work for the room and office was closed ! I stood outside calling the number listed for over and hour couldn’t get anyone on the phone and ended up sleep... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered while you were here. We have discussed your feedback with the concerned teams, and we’re taking the necessary steps to prevent such situations from happening again. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.