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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Three Strikes against them I came into the lobby expecting to be greeted by a friendly smile, but the clerk just looked upset, but not in a good way. I arrived and asked to use the rest room, but that request only seemed to slow her down. I went out to dinner and came back to find no remote for the TV. I called to the front desk but the call rang through to the overnight service desk. I placed another call to the front desk and she said I had to come down. I got dressed again and went down to get it. Strike One. About 4:00... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
When i arrived at the hotel there was no one in rge office to check us in. After we were checked in i went to my room where someone at clearly had smoked marijuana in the bathroom and turned the fan on to clear the smell,it didnt work! Then i was given a second room which was a oet room allergies were irritated. The shiwer was nasty not clean bed covers nasty i slep in my blankets i had! I would never go back!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The young lady that checked us in was very uninterested in helping us. She actually ignored us for a few minutes, and did some filing. There was no one else in the office, so it is not that she was helping someone else. once we got to our room, it was a single. I booked a double, as I was traveling with my adult son. with the horrible service at the desk, and we were so tires, he just slept on the floor.
Business response:
Roberta, thank you for sharing your experience at our hotel. We sincerely apologize for the service issues you encountered while you were here and for not accommodating you in the room of your choice. Please be assured that we have discussed your feedback with our front desk team, and we’re personally reviewing this situation to make sure future guests do not experience the same. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope to have the pleasure of hosting you again. Since... read more
Business response:
Tremayia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The most disgusting room i have ever stayed in. Blood stains on my pillow case, stains on everything, smelled, dirty, and did i say disgusting?! Terrible
Business response:
Derek, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manage... read more
We made a reservation for one room (two people) with one week in advance. When we arrived at Extended Stay America - Jackson – North tired and looking forward to going to bed after driving 7 hours at 11:00pm, the receptionist (who did not stop talking by her cellphone) gave us a room. When we opened the door, the room was undone. We went again to the office asking for another room, and the second one she gave us was occupied. Unaware of that situation, we were trying to open the door. Because we couldn’t, we looked through t... read more
Steve unhappy
Business response:
Steven, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bring your ear plugs. Clean and comfortable room but very noisy guest. Thankfully I had ear plugs.
Business response:
Thank you for reviewing our hotel. Although we’re glad to know you liked your well-maintained room, we apologize for the noise you experienced from other guests of the hotel. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Robin, we sincerely apologize for the cleanliness issue in your room. We take such feedback seriously so it is shared with our housekeeping team to review and action. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.