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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting The night my wife and I spent was disgusting. The room was filthy, stains on the floor, hairs and stains on the bed sheets, shower curtain was falling out of the wall, and trash left from previous guests. I was embarrassed that I brought my wife there.
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we apologize and hope you both will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
For a start Orbitz booked me into the wrong hotel. I wanted the one on Beazley Drive where I'd stayed before. Not a bad hotel. Too late to change reservation. This place smwlls and is not worth $66 a night. Never again. And I'm ticked off at Orbitz as well
Business response:
Alan, thank you for staying at our hotel. We are sorry for the odor issue you had in your room and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more diligent with their efforts so that our future guests never experience a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No one cleaned the room for two days had to go n get towels from office
Business response:
Lawrence, thanks for choosing us. We apologize that we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Bed bugs While staying here I discovered beg bugs in my bed. I notified the front desk and was not helpful. I didn't get an apology but because I booked through hotels.com they reimbursed me. I don't advise anyone staying here especially when staff respond to you as if it was your fault
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not great Got to the room and there were no towels. The staff was pleasant and helped us right away. It was very noisy as it seems to be a place where people live. I wouldn’t stay there again.
Business response:
Lisa, we appreciate you taking the time to post a review. We are sorry for the noise issue you experienced and regret the inconvenience it caused. We wish we would have known about the as we would have done our best to ensure you are comfortable. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I wouldn’t stay again The carpets and furnishings were really worn and dirty. It didn’t feel clean or particularly safe.
Business response:
Dear Christopher, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very trashy establishment
Business response:
Ruth, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not very friendly!
Business response:
Abby, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.