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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Night staff and manager were unresponiuve to my needs regarding room and TV service.
Business response:
Brenda, thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
I didn’t get to stay. The hotel said there were no available rooms. I need a refund
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience.Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the futur... read more
Hotel room was below average. There was ants in the room. The other guess were very loud.
Business response:
Thank you for your feedback. We are sorry for the noise and cleanliness issues you encountered in your room. We have shared your concern with our housekeeping team to ensure this does not happen again. Regarding the noise issues, Our front desk is available to resolve, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Disappointed This was not what we expected from staying at an Extended Stay. It was not a good experience.
Business response:
Linda, thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't Do IT!!! The worst place I have ever stayed. Phone didn't work in the room...Bugs behind the night stand. They have no ice machine, no ironing board or hair dryer. It was horrible.
Business response:
Thank you for being our guest. We sincerely apologize for the maintenance and cleanliness issues you encountered while being here. Your feedback is important so it is discussed with the concerned teams in an effort to improve our service and facilities going forward. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. All the other in-room amenities are available at front desk and is always complimentary. Please consider giving us an opportunit... read more
Hotel needs to do better I booked a nonsmoking room and when I arrived to the room it was on the 1st floor, it had not been cleaned, someone had slept in the bed n towels where on the floor...I immediately shut the door & drove back around to the office...staff apologized...next room she gave me smelled like cigarette smoke, the dressers where all scarred up, the floor had stains on the carpet...it was not pleasing at all...I was very disgusted...I was tired of going back to the office bcuz it was so cold that night so I jus... read more
Business response:
Kaykay, thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Bed Bugs About 30 bed bug bites appeared within 18 hours of staying at the hotel. Contacted the hotel and corporate office, still no response to date.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Issues with a room Online booking was easy. Check in with a smile and friendly staff. Room a big disappointment! Room was musty and moldy smelling. They should have aired the room better after steam cleaning the floors. Walls very thin, and tenants could not be stay quiet in late hours so lost sleep listening to them. Posted signs for no smoking within 200 ft, easy to see, but multiple tenants did not follow the signs. Mentioned it to office but all 3 days/4nights there was the same problem with smokers. Hotel older and not ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.