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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible, no room service, no breakfast as promised.
Business response:
We are sorry we did not live up to your expectations, so please accept our apologies for the issues you experienced during your stay. Your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not recommended There was no toilet paper in our room. No coffee maker until we asked for one. We were told it was the last one in the entire hotel. There were no plates, or utensils at all, so having an extended stay kitchen was superfluous. The reason they were not stocked? They said they suddenly filled up and were not equipped for that many guests. A hotel that is not equipped for full occupancy is not ready for business!
Business response:
Beth, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hop... read more
Garbage !! This was the WORST stay I’ve ever had at ANY extended stay hotel. EVER. Checking in wasn’t so bad, however, once we got to the room, there were almonds on the floor, so clearly housekeeping did a poor job. It doesn’t stop there though. We got settled in and was about to watch some good television. NO REMOTE. I got to the restroom, NO TISSUE !!! At this point I’m highly irritated. I call down to the front desk, the lady told us to come get some tissue and she gave us a remote... it still didn’t work for the tv. So ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Hotel muito barato Quarto estava sem lixeiras, havia uma mancha vermelha no carpete e cheiro de fumaça ou cigarro no quarto.
Business response:
Fernando, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure this room receives deep cleaning to ensure our future guests never experience the same. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Grounds were very unkempt. Broken glass cigarette butts empty beer bottles laying around. The shower had hair on the wall of shower. Floor was sticky and dirty.
Business response:
MonaLisa, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that our future guests never experience this issue. Thanks again, and we hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Very dirty! Room was very dirty.. When we walked in there was a roach crawling across the floor.Carpet was not vacuumed, furniture is beat up and dirty. There is no staff on site at night we tried checking out early because of being so dirty but the office was empty and locked.
Business response:
Norma, thank you for choosing to stay with us. We're sorry we let you down with regard to the cleanliness of your room. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we apologize. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
ok the first room 335 sheets was dirty and had a black bug on the pillow. So i took pictures and went back downstairs to the front desk and showed the staff the pictures and she gave us another room 313.. now we go in room 313 and pull cover and sheets bac and the sheets was dirty and had pubic hair in the bed. Also had pubic hair all on the toilet. Rooms was just nasty and never been cleaned the rite way. So then i went back downstairs to front desk and showed her the pictures of room 313 and ask her to come look also. So s... read more
Business response:
Terome, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback has been discussed with our housekeeping team to ensure that each room receives a deep cleaning so that our future guests never experience this problem again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Too much noisey!!!!!
Business response:
Teresa, thanks for reviewing your stay with us. We apologize that you were disturbed by the noise and regret the inconvenience it caused. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our engineering team. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management
Horrible experience. First night I arrived they kick me out aaying there wasn’t any vacancy even though I had booked it through Expedia.
Business response:
Dave, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.