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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
reused bed sheets the first day we had to wait 2 hours before we could get into our room because it hadn't been cleaned yet and this was 2 p.m. when we came back to the room and was given the keys we noticed as we walked in the kitchen area we stuck to the floor from a soda spill that was still dry on the floor. then we noticed the sheets were never changed because of hair and food crumbs still all in the bed. we contacted the office and they had no clean sheets. we left to eat dinner and 3 hours later still no sheets. I ca... read more
Business response:
James, we apologize for the cleanliness issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our housekeeping department to tighten procedures to make sure that we deliver a pleasant stay every time. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Terrible stay The room had not been cleaned from the last guest, and the bed linens had hairs in them, the floors had crumbs and other various items scattered, the counter was sticky with drink rings, and the bathroom had no toilet paper stocked. Two of the pillows didn't have cases, and the whole room reeked of stale smoke. I had to ask for a new room, which I almost never do. Once I was given a new room, it was fine, though other guests were running up and down outside the rooms in the middle of the night, so I didn't slee... read more
Business response:
Thank you for taking the time to post feedback regarding your stay. We obviously failed to provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the service issues you experienced and the inconvenience it caused. Please know we are committed to providing the highest level of service for all our guests, and we hope we have the future opportunity to restore your confidence in our hotel. Sincerely, General Manager
Dont go there!!!!!! Nothing good to say.....
Business response:
Donna, thank you for your review. On behalf of our entire team, please accept our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Not happy! First of all the room we stayed in had trash still in the waste basket and scraps of things on the floor. But the most frustrating part of our stay was the process of obtaining a room. I had been online and noticed that there were rooms at this hotel. So we drove to the hotel and when I inquired about a room the sign said no vacancies unless you have a reservation. I went in and confirmed this with the desk clerk. So I went back out to the car, looked it up online again and booked a room. Then I went back in and s... read more
Business response:
Peggy, thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. I apologize for the unsatisfactory service you received from our front desk team, and I assure you that your comments have been addressed with the appropriate individuals. I hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, General Manager
Not a pleasant hotel experience. This hotel has a staff that could care less. The hotel rooms do not have alarm clocks, hair dryers!, coffee makers or a breakfast as advertised. The breakfast was cold coffee and store bought weird muffins, really nothing else and the staff thought it was funny. I asked about where the ice maker to fill my cooler was and the reply is that you have ice trays in the room, fill them with water and you have ice, we don't have an ice machine. In the morning, at check out I don't think the water wo... read more
Upstairs room sounded like a fight goi g on at 1:05 AM. Woke us up and scared us. Could not wait to leave
Business response:
Thank you for taking the time to complete the survey given, we appreciate your feed back, and we apologize that your stay was not the most pleasant. We hope that you would give us another chance, If you would like to further discuss your recent stay, so that we can find a solution to any issues you may have had. Thank you again and I look forward to speaking with you soon!
Bed insects I am done with extended stay America North Jackson Mississippi. I tried to give them a second chance and the second chance was worse than the first. I'm just done. I'm itching like hell. Something bit me several times while sleeping.
Not clean The room smelled bad, the carpet was filthy and the bathtub faucet ran all night.
WE DID NOT EVEN STAY.. WE BOOKED ONLINE AND ARRIVED TO BE TOLD THEY DIDNT HAVE ANY ROOMS..THEN EXPEDIA CHARGED US TWICE INSTEAD OF REFUNDING US THE MONEY..THE LADY FROM EXPEDIA SAID WE NEEDED TO CALL OUR BANK AS IF SHE COULDN'T HANDLE THE PROBLEM. WE WERE HERE FOR MY DAUGHTER BEING IN ICU AT HOSPITAL WHERE TONIGHT SHE WAS TAKEN OFF VENTILATOR AND WE NEEDED THE MONEY IN OUR ACCOUNT..COULD NOT HAVE BEEN A WORSE TIME FOR SUCH A CRAPPY MISTAKE AND LACK OF CONSIDERATION TO HANDLE THE REFUND..AND TO CHARGE US TWICE FOR A HOTEL WE ... read more
Business response:
Your comments are important. Thank you for sharing. We cannot express our apologies enough for the issues you experience during a delicate time for you. We will train our staff on how to handle such issues from overbooking to working with third-party vendors to make sure guests are well accommodated.
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.