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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room comfortable, but..... I cannot recommend this hotel because of the type of patron drawn to this budget friendly hotel. The room was clean, the bed was comfortable and the room was spacious. However, there was only one washcloth in the bathroom (this was a suite) and when we asked for more we were told (at 9:30 p.m.) to return in 40 minutes as the laundry was not finished! At 9:30 p;m. I am ready to go to bed! Because it is a budget friendly motel, it attracts a class of people who do not care about another's comfort. Lo... read more
Business response:
Anne, Thank you for being our guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
N/A It was great til they wouldn't take my card after they did the day before
Business response:
Thank you for choosing to stay at our hotel. We are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Sent us to the wrong room twice. Dead bugs in the bed. Room was hot, lamps not working
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
FRIENDLY STAFF REFRIGERATOR LOOKED LIKE IT HAD BEEN SPRAY PAINTED AND HAD TO KILL BUGS UPON ARRIVAL. THE BED SHEETS WERE DINGY. I WAS DEEPLY DISAPPOINTED WITH MY EXPERIENCE. ROOM WAS ORIGINALLY BOOKED 2 NIGHTS BUT LEFT AFTER THE 1ST NIGHT. PREVIOUS STAYS AT OTHER EXTENDED STAY HOTELS WERE GREAT HOWEVER THIS STAY LEFT ME RETHINKING THE FRANCHISE.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Never go there again!!! 1. Very Rude house keeping! Wasn't helpful at all 2. sheets had spots on them. 3. Rust around the appliances 4. Found trash under bed and chair
Business response:
We sincerely apologize for the inconveniences you encountered while here. We have shared your concerns with our housekeeping staff to ensure we meet the high standards you expect from our brand every single stay. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay. Sincerely, Hotel Management
Unable to rest. Did not feel welcomed when I checked in. Was told checkout time was 12pm. Housekeeping was banging on my door at 10AM. And then again at 11AM. The property was loud and I could not get sufficient rest. I will not recommend or be staying at this property again
Business response:
Brandon, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we look forward to serving you again in the future. Sincerely, General Manager
When we pulled up there were many people outside their rooms with the hotel chairs sitting around and smoking on the first and second floors. We had to walk through them to get to our room. There should not of been anyone on the property smoking. Once in our room we discovered there was not any toilet paper or shampoo. After returning from dinner we were met in front of our room with a group of adults smoking pot. I actually had to ask them to move since they were blocking our doorway. This is not what I wanted to expose my ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Please accept our sincerest apologies for not living up to your expectations while you were here. Although our attempt is to deliver a pleasant stay, sometimes we fall short. We truly hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.