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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin in was quick and front desk staff was polite. Asked staff to show us the room before hand because there was mixed reviews. The room looked okay but when i woke up the next morning there was a bug in my bed. Hotel states free breakfast, but breakfast is grab and go. I.E. coffee and muffins and granola bars. Bathroom needs a deep clean.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We regret the disappointment you had with our grab-and-go breakfast. Hopefully, you will... read more
The room was dirty, no drawers on the dresser, and there were roaches in the room.
Business response:
Thank you for being our guest. We apologize for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Disappointed The room was basically bare. There was no blanket, no toiletries, no towels and no dishes. When the front desk was asked about the items they stated there were none available. Breakfast is noted as included but on the second day there was nothing.
Business response:
Gabriel, thank you for selecting us. It indeed was disappointing to read about the unavailability of the in-room amenities and the grab-and-go breakfast. We are truly sorry and cannot apologize enough. Your feedback has been discussed with the appropriate individuals to ensure we always deliver a comfortable stay to all of our guests who walk through our doors. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Won’t book again The hotel smelled, hallways reeked of tobacco and room smelled like a stuffy basement along with elevators which smelled like the inside of a vacuum. Freezer/Refrigerator had not been cleaned out after prior guest. Bed only had sheets no blanket or comforter.
Business response:
Jalen, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I don't like anything about the property and hate they don't have ice machines and only ice trays.
Business response:
Thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Ughh Too unsafe to stay. Drawers off dressers. Condition of room was like someone had had a battle in it. Decided wanted to live another day so left.
Business response:
Candace, thank you for being our guest. We genuinely care about delivering a clean room to all our guests, and we apologize for how uncomfortable you felt in your room. Our housekeeping team is advised to inspect your room and take corrective actions to ensure this is note repeated moving forward. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
They only clean rooms after 8 day stay. And i go to work at 545 the coffee station wasnt open but one time around that time.
Business response:
Shabocca, thank you for your review. We apologize for your disappointment with our hotel policy. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.