This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay with us, Pamela. We are so sorry that you did not enjoy your time at our hotel. We would love another opportunity to show you a much better experience the next time your travels bring you this way.
Rough night at Woodsprings Check in was nice and swift. Rep had my info and all done and waiting on me. That was impressive! The issue was the room and it was infested with roaches! As soon as we stepped inside we killed way more than 10 roaches before we even put Our bags down. Which we never opened in the room. Roaches Coming out of everywhere. We drove all night and if not for that and room non refundable and all hotels no vacany we would’ve definitely left. Very uncomfortable all night due to roaches crawling on top of c... read more
Business response:
Hello. Thank you for taking the time to rate and review your stay with us. We apologize for the issues that you encountered while at our hotel. We are terribly sorry for any inconvenience that you experienced with the pest sightings and overall cleanliness. We have addressed this with the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The property had roaches.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ju'Cole. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Maybe a little too no frills No frills hotel close to the Jacksonville airport. Main issues were proximity to I95 and hearing road noise all night. Also there were small bugs in the room perhaps some baby roaches and small beetles. Room is an efficiency with a large fridge and two stove burners which would be nice for a longer stay. I would not recommend if you are a light sleeper or get freaked out at the sight of bugs.
Business response:
Thank you for your review. We are so sorry for the issues you experienced with our overall amenities and cleanliness. Our goal is to make your stay feel like home and we are so sorry for disappointing you. We are always looking for ways to improve and will make sure that we use your feedback to improve.
Business response:
Thank you for rating your stay, Omar. We hate to see the lower rating, and apologize for any issues that you experienced while with us. We do hope that your future travels are wonderful.
NEVER AGAIN Awful!!! We arrived and checked in. We were thankfully offered a non-smoking room despite accidentally choosing a smoking room. When we arrived to our room within 3 minutes we had to kill 6 roaches… we left for dinner and came back to MORE including BABIES all over the floor. I went down to the lobby as quick and possible to complain where the lady in the lobby was not surprised at all and hardly apologetic. She offered us another room on their “best floor”. Thankfully it didn’t have roaches but it smelled AWFUL ... read more
Business response:
Hello Emily. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
The worst!!! Roaches were everywhere!!! Do not stay here!!!
Business response:
Thank you for your review, Gloria. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
This hotel is horrible. There was no one at the desk, just a phone on the wall with direction on how to ckeck in.. called about 5 times and no one answered. The small lobby smelled horrible like if someone had puked. i did not wait for the staff to ckeck me in and decided to leave and go to another hotel
Business response:
Thank you for taking the time to review your recent stay at our hotel, Isai. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.