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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, amenities had to be paid for separately and nothing was on website to describe it, $30 for a pot, spoon and spatula? $15 for 1 plate cup fork spoon and knife?, cockroaches. Never again!
Business response:
Thank you for your review, Leslie. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Roaches were crawling all over the room. Room and hallway smelled like smoke/cigarettes.
Business response:
Hello Maxpaul. Thank you for taking the time to review and rate your stay with us. We are so sorry for the issues that you encountered during your stay, and apologize for the unpleasant and offensive odors. We will address this with our housekeeping team for immediate action and resolve.
Robbery I mistakenly booked a smoking room so I asked the clerk if I could move he said he didn’t have any rooms but I could check out early and he would refund me for the days I didn’t use which we 5 days… after I packed me and my 3 kids up he then said I he wasn’t able to give me a refund and refused to give me my room back… basically robbing me a single mother for days I didn’t use… like if I couldn’t get a refund on days I didn’t stay why would you say I could… I’m still waiting on my refund from the 18th!!!
Business response:
Thank you for taking the time to rate and review your stay with us, Alexis. Please accept our sincerest apologies for the issues that you encountered during your time with us. We never want your stay to be less than perfect and apologize that we disappointed you. If you still are experiencing an issue with the billing, please contact us directly. Best wishes in all your future travels.
UNACCEPTABLE!! UNSANITARY!! Where do I begin? Customer service? Non-existent. Mat comes across as though you are bothering him and he is doing you a favor, not that you are a paying guest. I watched his interaction with the guest who checked in before is. Very rude. Let's get to the room. 2 washcloths and 2 towels. NO HOUSEKEEPING SERVICE. If you want more towels, like normal people do, you must take your used towels to the front desk to exchange them for "fresh" towels. I use the word "fresh" lightly. Did I mention you have... read more
Business response:
We appreciate you taking the time to review your stay with us. We are troubled by your comments, and hate to see that you were disappointed with your stay. We are so sorry for the inconvenience that this caused, and can assure you that we have addressed these concerns with upper management directly. We do wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us, Arianna. We are so sorry that your stay was not satisfactory. We do wish you all the best in your future travels.
Business response:
Thank you for your rating, Michael. We hate to see the lower rating and apologize for any issues that you encountered that led to the lower score. We would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for taking the time to rate your stay with us, Pamela. We are so sorry that you did not enjoy your time at our hotel. We would love another opportunity to show you a much better experience the next time your travels bring you this way.
Rough night at Woodsprings Check in was nice and swift. Rep had my info and all done and waiting on me. That was impressive! The issue was the room and it was infested with roaches! As soon as we stepped inside we killed way more than 10 roaches before we even put Our bags down. Which we never opened in the room. Roaches Coming out of everywhere. We drove all night and if not for that and room non refundable and all hotels no vacany we would’ve definitely left. Very uncomfortable all night due to roaches crawling on top of c... read more
Business response:
Hello. Thank you for taking the time to rate and review your stay with us. We apologize for the issues that you encountered while at our hotel. We are terribly sorry for any inconvenience that you experienced with the pest sightings and overall cleanliness. We have addressed this with the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
The property had roaches.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.