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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ju'Cole. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Maybe a little too no frills No frills hotel close to the Jacksonville airport. Main issues were proximity to I95 and hearing road noise all night. Also there were small bugs in the room perhaps some baby roaches and small beetles. Room is an efficiency with a large fridge and two stove burners which would be nice for a longer stay. I would not recommend if you are a light sleeper or get freaked out at the sight of bugs.
Business response:
Thank you for your review. We are so sorry for the issues you experienced with our overall amenities and cleanliness. Our goal is to make your stay feel like home and we are so sorry for disappointing you. We are always looking for ways to improve and will make sure that we use your feedback to improve.
Business response:
Thank you for rating your stay, Omar. We hate to see the lower rating, and apologize for any issues that you experienced while with us. We do hope that your future travels are wonderful.
NEVER AGAIN Awful!!! We arrived and checked in. We were thankfully offered a non-smoking room despite accidentally choosing a smoking room. When we arrived to our room within 3 minutes we had to kill 6 roaches… we left for dinner and came back to MORE including BABIES all over the floor. I went down to the lobby as quick and possible to complain where the lady in the lobby was not surprised at all and hardly apologetic. She offered us another room on their “best floor”. Thankfully it didn’t have roaches but it smelled AWFUL ... read more
Business response:
Hello Emily. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
The worst!!! Roaches were everywhere!!! Do not stay here!!!
Business response:
Thank you for your review, Gloria. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
This hotel is horrible. There was no one at the desk, just a phone on the wall with direction on how to ckeck in.. called about 5 times and no one answered. The small lobby smelled horrible like if someone had puked. i did not wait for the staff to ckeck me in and decided to leave and go to another hotel
Business response:
Thank you for taking the time to review your recent stay at our hotel, Isai. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Room had roaches everywhere
Business response:
Hello Julious. Please accept our sincerest apologies for the issues that you encountered with the pest sightings. We work closely with our pest control provider to make sure that our property remains pest-free. We can assure you that we will address these concerns with our team for immediate action and resolve.
Business response:
Hello Tekia. We apologize for any inconveniences you may have experienced during your time with us. Please allow us another opportunity to show you a wonderful guest experience.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.