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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay with us, Barbara. We are so sorry to see the lower rating. We would love another chance to show you a much better experience the next time your travels bring you this way.
Not a so great stay Found 2 roaches in the room and also the remote wasn’t working
Business response:
Thank you for your review, Justin. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Worst hotel ever This is by far the worst hotel I have ever walked into. When we walked in the room we could barely breathe because of the smell of the chemicals they use to kill all the roaches that are laying everywhere. We immediately left and went to dinner and booked a room somewhere else. This hotel does not look like the pictures at all
Business response:
Hello Crystal. Thank you for taking the time to review your stay with us. We are so sorry that we you experienced these issues and that they caused you to leave abruptly. Our housekeeping team goes through a rigorous cleaning process, along with making sure that our property stays pest free. We hate to see that this did not happen for you and we sincerely apologize for the inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.
There were roaches in the room. The water went out slow in the tub we contacted front desk and was told maintenance was not available until Monday. The room smelled like something had gotten wet moldy smell.
Business response:
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels. -Charlie, Guest Engagement Special... read more
Perhaps my fault, but they only had full size beds…too small for my wife, dog, and me. The room was very sterile, not warm or welcoming. We found another place to stay knowing we it was too late to obtain a refund.
Business response:
Thank you for taking the time to review your stay with us, Richard. We can't apologize enough that your stay was not the exceptionally clean one that we intended for you, and apologize for any inconvenience that this caused. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Mashonda. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Check in was ok but the room has roaches. They were on the wall on the headboard and in the bathroom. I stepped on at least 5 to get rid of them. Bathroom shower has mold. They are doing some type of construction above my room could not rest. A lot of banging and noise. I dont think I will stay here again.
Business response:
Thank you for reviewing your stay, and sharing these details, Lenora. Please accept our sincerest apologies for the issues that you experienced and for any inconvenience that these issues created. This is in no way the exceptional experience that we intended for you and are so sorry that we fell short in these areas. We will make sure that we address these concerns with our team so that we can improve in these areas for all our future guests. We do hope that your future travels are both clean and comfortable.
No cuatomer service to be found Roaches EVERYWHERE!!!! We checked in late, of which there was no one at the front dest had to call someone down to check us in, got to our room and was immediately greated by 8 Roaches. Called front desk back and there are no other rooms but we can get a refund in the morning. Suffered through the night getting very little sleep killing roaches all night totaling almost 30. Went downstairs forst thing in the morning to request a refund and was told no i had to stay in that room for my remainin... read more
Business response:
We appreciate you for sharing the details of your stay with us, Thomas. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.