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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was ok but the room has roaches. They were on the wall on the headboard and in the bathroom. I stepped on at least 5 to get rid of them. Bathroom shower has mold. They are doing some type of construction above my room could not rest. A lot of banging and noise. I dont think I will stay here again.
Business response:
Thank you for reviewing your stay, and sharing these details, Lenora. Please accept our sincerest apologies for the issues that you experienced and for any inconvenience that these issues created. This is in no way the exceptional experience that we intended for you and are so sorry that we fell short in these areas. We will make sure that we address these concerns with our team so that we can improve in these areas for all our future guests. We do hope that your future travels are both clean and comfortable.
No cuatomer service to be found Roaches EVERYWHERE!!!! We checked in late, of which there was no one at the front dest had to call someone down to check us in, got to our room and was immediately greated by 8 Roaches. Called front desk back and there are no other rooms but we can get a refund in the morning. Suffered through the night getting very little sleep killing roaches all night totaling almost 30. Went downstairs forst thing in the morning to request a refund and was told no i had to stay in that room for my remainin... read more
Business response:
We appreciate you for sharing the details of your stay with us, Thomas. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your... read more
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Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bad Stay!!!!! Ended up with a smoking room! Some how the clerk just knew I wanted Smoking!! On the second day I became ill stay in room all day! On third day couldn’t take it any longer. I call the desk and said needed to move, She said she had a check out and I could have it. Next day called again she said she rented it! I had to leave! Showed her (Inhaler)!!
Business response:
Thank you for taking the time to review your stay at our hotel, Carolyn. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create a... read more
Never again workers are very rude ..........sent employees there for business will never use this chain again
Business response:
I'm terribly sorry to hear that you were disappointed by our customer service. We will revisit our training and thank you for letting us know.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The hotel location is good (right by I-95), however, the property is somewhat unclean in certain common areas (i.e. elevator). I had a non smoking room but it still smelled like cigarettes and the hotel was cleaning the gutters and failed to notify guest of the loud noises which started at 8am on a Saturday. Overall, it's "ok" to stay for a weekend but I wouldn't recommend this hotel to others.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved due to unpleasant odors and noise levels - along with any concerns over the cleanliness. Thank you for your rating and we wish you all the best in your future travels
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.