Extended Stay America Select Suites - Jacksonville - North

Business response:

Thank you for your review, Tootie. We can't tell you how disappointing it is to hear that you did not enjoy your time with us. We take pride in delivering an exceptionally clean stay and are so sorry that this may not have been your experience. We are constantly striving to deliver a high-level of service and will make sure that we address these concerns with our team in order to improve. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for sharing your comments, Johnathan. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful. 

Business response:

Thank you for taking time to rate our hotel, Wykeem. We are sorry you did not enjoy your stay with us and we hope that your future stays are wonderful. 

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel and we hope that your future travels are wonderful ones. 

Business response:

Thank you for your feedback. We are so sorry that you were not happy with your stay, and that you did not enjoy your time with us due to the amenity offerings. Since we are more of an extended stay, we allow guests to customize their experience and only pay for items that they need or want to use in order to keep our rates super low and affordable. We are so sorry that we failed to exceed your expectations and hope that your future travels are wonderful ones. 

Business response:

Thank you for your review, Alisa. We are so sorry that you did not enjoy your time with us and hope that you give us another opportunity to show you a much better experience the next time you are in the area! Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

I'm so sorry to hear that our hotel did not meet your expectations, Pablo. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

We are absolutely shocked to hear that this was your impression of our staff and services. We never want any of our guests to feel anything but valued and treasured and we are disturbed that you did not feel this way, Shariah. Our staff works hard to deliver a high level of service and we are very thorough and intentional in hiring process. We employ the most capable and professional staff and have a zero tolerance for anything less than wonderful service. We can assure you that we will address your concerns with the staff t... read more