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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bad Stay!!!!! Ended up with a smoking room! Some how the clerk just knew I wanted Smoking!! On the second day I became ill stay in room all day! On third day couldn’t take it any longer. I call the desk and said needed to move, She said she had a check out and I could have it. Next day called again she said she rented it! I had to leave! Showed her (Inhaler)!!
Business response:
Thank you for taking the time to review your stay at our hotel, Carolyn. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create a... read more
Never again workers are very rude ..........sent employees there for business will never use this chain again
Business response:
I'm terribly sorry to hear that you were disappointed by our customer service. We will revisit our training and thank you for letting us know.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The hotel location is good (right by I-95), however, the property is somewhat unclean in certain common areas (i.e. elevator). I had a non smoking room but it still smelled like cigarettes and the hotel was cleaning the gutters and failed to notify guest of the loud noises which started at 8am on a Saturday. Overall, it's "ok" to stay for a weekend but I wouldn't recommend this hotel to others.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved due to unpleasant odors and noise levels - along with any concerns over the cleanliness. Thank you for your rating and we wish you all the best in your future travels
they are so nasty we even had the police come here & they even said they don’t recommend nobody stay here !!!!
Business response:
Thank you for your review, Tootie. We can't tell you how disappointing it is to hear that you did not enjoy your time with us. We take pride in delivering an exceptionally clean stay and are so sorry that this may not have been your experience. We are constantly striving to deliver a high-level of service and will make sure that we address these concerns with our team in order to improve. Thank you for allowing us to host you and we wish you all the best in your future travels.
I didn’t even get to check in because the hotel didn’t have my reservation so mine was taken out of my account and I wasn’t reimbursed
Business response:
Thank you for sharing your comments, Johnathan. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Business response:
Thank you for taking time to rate our hotel, Wykeem. We are sorry you did not enjoy your stay with us and we hope that your future stays are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.