Extended Stay America Select Suites - Jacksonville - North

Business response:

I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel and we hope that your future travels are wonderful ones. 

Business response:

Thank you for your feedback. We are so sorry that you were not happy with your stay, and that you did not enjoy your time with us due to the amenity offerings. Since we are more of an extended stay, we allow guests to customize their experience and only pay for items that they need or want to use in order to keep our rates super low and affordable. We are so sorry that we failed to exceed your expectations and hope that your future travels are wonderful ones. 

Business response:

Thank you for your review, Alisa. We are so sorry that you did not enjoy your time with us and hope that you give us another opportunity to show you a much better experience the next time you are in the area! Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

I'm so sorry to hear that our hotel did not meet your expectations, Pablo. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

We are absolutely shocked to hear that this was your impression of our staff and services. We never want any of our guests to feel anything but valued and treasured and we are disturbed that you did not feel this way, Shariah. Our staff works hard to deliver a high level of service and we are very thorough and intentional in hiring process. We employ the most capable and professional staff and have a zero tolerance for anything less than wonderful service. We can assure you that we will address your concerns with the staff t... read more

Business response:

Thank you for taking the time to review your stay at our hotel, Latinia. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

We are terribly sorry for the many troubling experiences that you encountered during your time with us. Our staff works hard to deliver a stay that is clean and comfortable and we are so disappointed that this did not come across during your time with us. We will make sure that we address these issues with our housekeeping and maintenance team for further action and review so that we can prevent these problems in the future. We wish you all the best in your future travels. 

Business response:

So sorry to hear that your room was not clean and comfortable and that you also experienced an issue with an unpleasant odor. This is certainly not the wonderful stay that we intended for you to have but appreciate the feedback so that we are able to continue to improve in these areas.