This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon entering, the counter for check-in was empty. I had to wait about 10min before even seeing someone. Then while walking to my room, I smelled marijuana in the hallway. I asked if I was in a nonsmoking room and was told tho whole place was nonsmoking. I mentioned the smell and she shrugged her shoulders. Will never stay again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Didn’t like about this place but the TVs the place was stank very bad order.
Business response:
Thank you for choosing us for your stay. We are truly sorry as your room was not in a spotless condition as it should have been and apologize for the cleanliness issue you experienced. Rest assured, your feedback has been discussed with the concerned team. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Upon checking in, room had no towels and was missing the top sheet on the bed. The remote for the t.v. was missing the batteries. There were hairs on the walls and the bath tub wasn't clean. By the end of my 4 night stay, i had seen 2 roaches. I would not recommend staying at this hotel.
The only good thing is you can bring pets & it’s a place to stay. The bad are too many to list. Read the rest of the negative reviews & believe them.
Business response:
Tim, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not worth it expected more out of them had better experience in different city
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Roaches in the bathroom! Stained carpet! Toilets hard to flush! One washcloth for two guests! No hairdryer, which is fine, but need to let guests know in advance so we bring our own! Obvious leak in sink in kitchenette! Stained cabinets! We only stayed the one night but charged for room were excessive considering the condition of room! Ladies at the front desk, however, were very kind and accommodating!
Business response:
Benedict, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Our room had roaches. Floors and counters were sticky. Leaky bathroom faucet. Filthy mattress on sleeper sofa. Awful smell in the hallways. Dirty towels left on the floor in the elevator for hours. Seedy clientele and atmosphere. Very noisy at night from other rooms. Free WiFi sucked almost as bad as dialup. Had to go back down to the lobby to have the room card key re-coded at least 3 times during our stay.
Business response:
Glen, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Misrepresented Entirely All the descriptions misrepresented the actual Hotel. The rooms with dirty dark cigarette ashes carpet stains holes and beds that I wouldn't sleep in. Showers only, no tubs as described. When I addressed it with the staff they said they're a non smoking facility and they didn't have stains even though the pictures showed otherwise. Not an inexpensive alternative, more like a slum house. Management was unwilling to do anything to fix the situation, thankfully Hotels.Com made it right and booked our 3 r... read more
Business response:
Chad, we sincerely apologize for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback has been discussed with the appropriate team members to ensure this never happens again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.