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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best hotel front desk staff ever!!!!
Business response:
Kile, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Best hotel front desk clerks ever!!! The 2 front desk ladies made it so easy and pleasurable!! Great location next to Dave And Bustuers directly off the JTB and by 95! Over a GREAT STAY!!
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Horrible sevice When I arrived in the room I noticed there were no sheet on the bed. I called the front desk and she told me they had no more sheets. I don't know what kind of hotel run out of sheets this is the first time I've ever heard of a hotel running out of sheets. I also had no wash cloths in the room or floor towel. Nice size room but the service was horrible. The front desk attendant had an attitude problem also. Worse stay I had in a while.
Business response:
Donnell, we are sorry that we missed providing you with the bedsheets as per your request. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. We hope you will consider this an isolated incident and give us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Thomas, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Not what I expected lack there of. I had to wait more then I should to check in with 1 worker and 1 customer. The smell in the Hall ways makes you loose your appetite . The refrigerator had rust on it . The handle on fridge had bacteria fest grit . I stayed two days not once was my room cleaned or the sheets changed . Not what I paid for or standard which I’m use to getting from a room with a rate as this one for the accommodations .
Business response:
Rick, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we apologize for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Place to Stay on your Vacation I enjoyed my stay in this hotel while in town for my friend's college graduation. It was clean, comfortable and the service was excellent!
Business response:
Wow - Quaintance, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Don’t try to check in early but other than that it was a good stay.
Business response:
Eric, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Patricia, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.