Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Philip, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We’re glad to know you liked the hospitality you received from our staff, but we’re sorry for the housekeeping issue you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we will be more diligent going forward. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Kelly, thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Elfrida, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Tim, thank you for staying at Extended Stay America. We are glad you had a nice time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much for your review of Extended Stay America. We’re delighted to know you loved our convenient location and that the service provided by our staff met your expectations. Being an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We are sorry if we did not communicate this properly at check-in. We appreciate your feedback and look forward to seeing yo... read more

Business response:

Christopher, thanks for staying with us! It is delightful to know you were pleased with your room and that our location close to Dave & Busters was convenient for your needs. However, we apologize for the inconvenience you experienced due to the issues with the refrigerator. Your feedback has been shared with our maintenance team so that they can fix the problem as soon as possible. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leavi... read more

Business response:

Londa, we appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked our friendly staff and that our ideal location close to many attractive destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management