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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some help! I booked a queen suite. The layout in the kitchen was perfect even though one of the burners didn't work. The bedrrom was fine but I questioned if that was a queen bed in the room plus there were only 2 pillows on the bed. The phone didn't work so I called the front desk from my cellular. The wifi service was great the first night but horrible the second night. It kept kicking me off the internet for no reason. I didnt realize the check out was at 11am, so I was out in time for the extension until 1130am. Fo... read more
Business response:
April, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the concern team, and we will take the appropriate steps to prevent these issues from happening again. Please visit us back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Valdemir, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Very good
Business response:
Eva, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
My stay was comfortable. No complaints.
Business response:
David, thank you for the kind review. We are delighted you had a comfortable stay at Extended Stay America and that you loved all aspects of our hotel. It was a pleasure hosting you, and we look forward to hosting you again soon. Sincerely, Hotel Management
No breakfast No lids for the coffee No ice machine Disappointed
Business response:
Philip, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
??? We were on the 3rd floor. The elevators were not working. There was blood in the stairway, on the steps and on the wall, from 1st to 3rd floor. Spoke with front desk about it. Said she didn’t know. She knew police had been there, but didn’t know about the blood. It wasn’t cleaned up until morning. Front desk lady was nice and very welcoming.
Business response:
Thank you for evaluating your stay with us. We’re glad to know you liked the hospitality you received from our staff, but we’re sorry for the housekeeping issue you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we will be more diligent going forward. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
I had to transfer rooms 3 times. Room 1 and 2.were clean. Room 3 did not have to be cleaned but def was not as tidy as it could be.
Business response:
Kelly, thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Elfrida, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Average isn't so bad. It was nothing to write home about but it wasn't bed. It was very very average.
Business response:
Tim, thank you for staying at Extended Stay America. We are glad you had a nice time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.