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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff and the General Manager is excellent! But the comfort and cleanliness of the room is not like explain! We had a couple of bugs in our room! The breakfast included is not really a breakfast. They don’t even offer juice!
Business response:
Thanks for choosing us. We are happy your overall stay with us was a pleasant one. However, we are sorry you were disappointed with our grab-and-go offerings and for the cleanliness issues you encountered. We will definitely share your feedback with our respective team members to ensure no future guest experience the same. We hope to have the opportunity to welcome you back soon for the much better experience. Sincerely, Hotel Management
Business response:
Paul, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
It was just okay They have no one stay pretty much greets as you walk in. We only needed a room for a night out room had a sofa bed in it for the kids. There was no extra covers or blankets, yet along a extra pillow. Our phone didn’t have anything on it so we could call the front desk. On top of it all we heard people yelling a teacher other along with kids running up and down the hallways.
Business response:
Sherita, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations and for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
When a GM over step her boundaries! I was reprimanded by the hotel's GM, LUZ, for my last review as if I was apart of her staff. She command me to give 10 ratings to her staff. I loved my check in by Mr. Fernando. He was professional and VERY accommodating. My check out was smooth until she called for her GM to come and speak to me in a demeaning distasteful manner in front of other guests. I feel it's my right to rate my stay and expose areas of opportunity to better service ME, the guest. So the ONLY reason I think I would... read more
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
Great place to stay. With the full size refrigerator we didn't have to go out to eat all the time.
Business response:
Kenneth, we appreciate you taking the time to post your review of the Extended Stay America. We are glad you liked our hotel and its facilities. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
My favorite hotel by far.
Business response:
Lance, thank you for being our guest at Extended Stay America. We strive to provide service and amenities that are worthy of this kind of feedback. It was a pleasure hosting your stay, and we look forward to having you as our guest again. Sincerely, Hotel Management
The night manager,Fernando, carried my cooler up to my room when there was no cart available. He was very helpful the entire stay. But the room floor was dirty,and the tub water was dripping. The sheets are very thin. FYI breakfast is muffins,coffee,granola bars,and packets of oatmeal which needs to be cooked in room.
Business response:
Thank you for being our guest. We are pleased to know you liked the service provided by our courteous associates. We are sorry for all the difficulties you experienced here. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Patricia, thank you for being our guest at Extended Stay America. We appreciate your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.