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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Place to Stay on your Vacation I enjoyed my stay in this hotel while in town for my friend's college graduation. It was clean, comfortable and the service was excellent!
Business response:
Wow - Quaintance, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Don’t try to check in early but other than that it was a good stay.
Business response:
Eric, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Patricia, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
The staff and the General Manager is excellent! But the comfort and cleanliness of the room is not like explain! We had a couple of bugs in our room! The breakfast included is not really a breakfast. They don’t even offer juice!
Business response:
Thanks for choosing us. We are happy your overall stay with us was a pleasant one. However, we are sorry you were disappointed with our grab-and-go offerings and for the cleanliness issues you encountered. We will definitely share your feedback with our respective team members to ensure no future guest experience the same. We hope to have the opportunity to welcome you back soon for the much better experience. Sincerely, Hotel Management
Business response:
Paul, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
It was just okay They have no one stay pretty much greets as you walk in. We only needed a room for a night out room had a sofa bed in it for the kids. There was no extra covers or blankets, yet along a extra pillow. Our phone didn’t have anything on it so we could call the front desk. On top of it all we heard people yelling a teacher other along with kids running up and down the hallways.
Business response:
Sherita, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations and for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
When a GM over step her boundaries! I was reprimanded by the hotel's GM, LUZ, for my last review as if I was apart of her staff. She command me to give 10 ratings to her staff. I loved my check in by Mr. Fernando. He was professional and VERY accommodating. My check out was smooth until she called for her GM to come and speak to me in a demeaning distasteful manner in front of other guests. I feel it's my right to rate my stay and expose areas of opportunity to better service ME, the guest. So the ONLY reason I think I would... read more
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
Great place to stay. With the full size refrigerator we didn't have to go out to eat all the time.
Business response:
Kenneth, we appreciate you taking the time to post your review of the Extended Stay America. We are glad you liked our hotel and its facilities. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.