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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The night manager,Fernando, carried my cooler up to my room when there was no cart available. He was very helpful the entire stay. But the room floor was dirty,and the tub water was dripping. The sheets are very thin. FYI breakfast is muffins,coffee,granola bars,and packets of oatmeal which needs to be cooked in room.
Business response:
Thank you for being our guest. We are pleased to know you liked the service provided by our courteous associates. We are sorry for all the difficulties you experienced here. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Patricia, thank you for being our guest at Extended Stay America. We appreciate your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Kim, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Room was too small even for one adult and two teenagers. Would have been better if I were only one in room of that size
Business response:
Curtis, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we are sorry you weren’t satisfied with the size of your room. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Quiet Its quiet here most of the time . Every now and then you get some loud people but all around its been good
Business response:
Patricia, thank you for staying with us. Although you had a nice time with us, we are sorry for the inconvenience you had due to the noise issue while here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
For want of a fork Hotel wasn't beautiful, but adequate. Maybe my standards are a little lower. But what did bother me was the lack of service. On check in, I was told that items such as silverware, plates and cups for the in-room kitchen weren't stocked in the room, but could be obtained at the desk anytime. Fair enough. On the second day, I asked for a fork. One fork. I was told they didn't have any, they hadn't had time to wash them. I went back later and asked again, still no fork. Really? The Wi-Fi is free, and at a rea... read more
Business response:
Thank you for being our guest. Although you liked most aspects of our hotel, we are sorry for falling short of your expectations for a perfect stay. Your feedback regarding lack of kitchenware is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Monica, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Customer service was very friendly and caring. Quiet great location room was large enough for my 15 year old son, 11 year old granddaughter and myself. Staff was friendly and caring. Enjoyed our stay and when I visit again I’m sure I would book here again.
Business response:
Paula, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for all of your great feedback, and we look forward to hosting you and your family again soon. Sincerely, Hotel Management
Business response:
Victoria, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,329 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.