This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills...........NONE Convenience? Yes. Right off the interstate, close to restaurants. Free breakfast? Only the free part is true. Coffee, muffins, that was about it. When in a new city, you have no idea what channels belong to what stations. Solution? The guessing game; there was NO TV GUIDE!! I didn't realize there was such a thing as a Florida Noise Association; the members all convened above and around us, making sleep nearly impossible. Other than the generous interpretation of breakfast, the TV guessing game and vi... read more
Business response:
Gene, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Danielle, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Outdated and less than well-kept Very outdated hotel in serious need of upgrades. Garbage piled up and hallways needed cleaning. The best part was Clarissa, who worked the front desk. The stove barely worked and the temperature markings were gone. Not sure it was worth the fee.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by Clarissa. We will share your compliments. Having said that, we are sorry for the issue you experienced in your room and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for providing your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management
Just OK Just ok. Room was small but has what you need. No one at the front desk, have to wait. Only 2 sets of towels, washcloths, etc, uncomfortable slippery/thin comforter. Sofa bed is basically springs, should have been replaced years ago. But the stay was fine.
Business response:
Jill, thank you for staying at Extended Stay America. Although you had a pleasant visit, we are sorry for not meeting your expectations. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Do not stay here if you have kids. We had 7 kids total in our group and as kids are at times (specially when excited) loud. People complained so we was threatened to be put out because the walls are thin and they could hear the kids.
Business response:
Kanisha, thank you for your recent stay and for your feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. Thanks again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Easy check in nice room very happy
Business response:
Timothy, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Just a little below average Service was great checking in....no service checking out. Nobody at desk, phone ringing off the hook, and no sign off staff anywhere. Looked like Extended Stay took a real crappy hotel and gave it a cheap and fast facelift. It is affordable and in a nice area, but it was a little dumpy and outdated.
Business response:
Thank you for choosing our hotel and taking the time to provide feedback. We are sorry for the problems that inconvenienced you, and we apologize for not being at our best. We encourage you to try us again in the future as we are confident you will enjoy a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.