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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay, but there can be approvment A continental breakfast would have been nice as opposed as just coffee and granola bars. Surrounding hotels in the area do offer more of a breakfast
Business response:
Timothy, thanks for choosing Extended Stay America for your stay. We are pleased your stay with us was good but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our food & beverage team for any future improvements. Sincerely, Hotel Management
Just OK Just OK
Business response:
Dana, thank you for being our guest. We are pleased to know you were satisfied with your stay with us. It was good to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Quality not the same The quality of the hotel has gone down from two years ago when I stayed there. My room had fleas and a lot of the cabinets and wood fixtures were damnaged.
Business response:
Alchani, thank you for your review. We are sorry for not leaving the same impression that you had on your previous visit. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will consider giving us another chance so we can show you how much we have improved. Sincerely, Hotel Management
Not for me It is an extended stay hotel. It seemed a little unsafe and hallways reeked of pot and cigarette smoke. Empty liquor and beer bottles in parking lot. But the front desk person was very kind and helpful and friendly.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Fernando and Hannah were excellent. They were very helpful and customer service focused. They should be highly commended by Extented Stay management.
Business response:
We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Fernando and Hannah. They are true assets to our team, and we will be sure to share your compliments with them. Again, thanks for your feedback, and we hope to see you again soon! Sincerely, General Manager
Nice place to be safe from the storm. The hotel is super clean, the staff is nice and helpful!!
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know our well-kept property and courteous associates met all of your expectations for a great stay. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Needs Help When I arrived last Sunday night I was greeted by a very rude night clerk her name was Susan . I told her I had a reservation already . She took my license and credit card she scanned my card and informed me that if I smoked in the room which I do not smoke I am highly allergic to it. Also if I stained the carpet or destroyed anything else I would be held responsible. This is common dang sense people. She put me in room 202 which who ever was there before me smoked as well as stained the carpet. There were no tras... read more
Business response:
Patricia, thank you for sharing your experience with us. We apologize for the unpleasant behavior from one of our staff member, and thank you for informing us of this incident. We can understand your disappointment and are truly sorry for the inconvenience you encountered. We provide thorough training for all associates and will redouble our efforts. However, on a positive note, we are glad that Nuna, Frenado, and Brittany made it up to you by their helpful and friendly service. We hope this isolated incident will not deter ... read more
Good value Check in and check out were fine. Breakfast is prepackaged items. Room was comfortable but noise from other rooms could be heard
Business response:
Heather, thanking for choosing us and for the review. We are glad our facilities and service were to your satisfaction and that you liked the value we offer. However, we are sorry for the noise issue you experienced during your visit. Please feel free to reach out our front desk should this ever happen again in the future. We hope to see you back on your next trip to our area. Sincerely, General Manager
Not a bad stay Comfortable and clean room
Business response:
Thank you for sharing your kind review of Extended Stay America. We are pleased to read you had a pleasant stay and that your well-appointed room met your expectations. We appreciate you being our guest and hope to see you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.