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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
area was good service at front desk was good no one cleaned room or brought new linens during stay could use new carpet
Business response:
Thanks so much for your review of Extended Stay America. We’re delighted to know you loved our convenient location and that the service provided by our staff met your expectations. Being an extended stay property, housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We are sorry if we did not communicate this properly at check-in. We appreciate your feedback and look forward to seeing yo... read more
I would stay again Refrigerator wasn’t working and I had to ask for kitchen supplies like coffee pot, utensils, pots and pans etc. nothing was in the room. Overall it was nice. Room was clean. Close to dave and busters which we love.
Business response:
Christopher, thanks for staying with us! It is delightful to know you were pleased with your room and that our location close to Dave & Busters was convenient for your needs. However, we apologize for the inconvenience you experienced due to the issues with the refrigerator. Your feedback has been shared with our maintenance team so that they can fix the problem as soon as possible. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leavi... read more
Visiting family ib Jax This location is excellent! Having an issue with anothet hotel tbrough Hotels.com the staff was accomdating to all my needs! I will book there again.
Business response:
Londa, we appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked our friendly staff and that our ideal location close to many attractive destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management
I had to rewash a bath for myself . It also said non smoking but i felt someone smoked in that room.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Best hotel front desk staff ever!!!!
Business response:
Kile, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Best hotel front desk clerks ever!!! The 2 front desk ladies made it so easy and pleasurable!! Great location next to Dave And Bustuers directly off the JTB and by 95! Over a GREAT STAY!!
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
Thomas, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Horrible sevice When I arrived in the room I noticed there were no sheet on the bed. I called the front desk and she told me they had no more sheets. I don't know what kind of hotel run out of sheets this is the first time I've ever heard of a hotel running out of sheets. I also had no wash cloths in the room or floor towel. Nice size room but the service was horrible. The front desk attendant had an attitude problem also. Worse stay I had in a while.
Business response:
Donnell, we are sorry that we missed providing you with the bedsheets as per your request. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. We hope you will consider this an isolated incident and give us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Not what I expected lack there of. I had to wait more then I should to check in with 1 worker and 1 customer. The smell in the Hall ways makes you loose your appetite . The refrigerator had rust on it . The handle on fridge had bacteria fest grit . I stayed two days not once was my room cleaned or the sheets changed . Not what I paid for or standard which I’m use to getting from a room with a rate as this one for the accommodations .
Business response:
Rick, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we apologize for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.