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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches everywhere in first room, not much better in second room. Construction around building was inconvenient, but not a huge deal. People camping in vehicles overnight. Key card had to be reactivated each time I tried to enter the building.
Business response:
Dear Briston, Thank you for sharing your feedback. It’s concerning to learn about the issues you faced during your stay. Maintaining a clean and comfortable environment is a priority, and your comments about the rooms and key card access will be reviewed with the team to address these concerns promptly. We appreciate your patience during the construction and apologize for any inconvenience caused. Your experience is not reflective of our standards, and we are committed to making improvements. Should you give us another oppor... read more
Terrible roaches everywhere
Business response:
Dear ReKiyah, Thank you for the feedback regarding your recent stay. We deeply apologize for the unpleasant experience you had during your stay. The presence of pests is not reflective of our standards, and we take such concerns very seriously. We follow the most rigorous industry protocols for cleanliness and pest control, and we will ensure that the room you occupy is professionally treated as a precaution. Your feedback is invaluable, and we will take immediate steps to address this matter. We understand how unsettling th... read more
Do not use this company. I reserved a room weeks in advance and called the day of to confirm i was checking in late. I was told that it was fine and that i would need to call a number to wake up the night attendant. When i did so i could hear the lobby phones ringing but no one got it. I called four times. Finally called corporate to see if they can let me in the building and after a 15 minute wait i was told that they gave my resevation away. They claimed they tried to call me three times but i had no missed calls and had f... read more
Business response:
Dear Guest,We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have a seamless check-in process, especially after a long drive, and deeply regret the situation that led to the loss of your reservation. It’s disheartening to hear that our communication fell short of your expectations, and we genuinely understand your disappointment. While there were circumstances that contributed to the issue, we are committed to improving our service and ensuring this doesn’t hap... read more
I had to slp in my car because no one was there for me to check in and it say I can check in anytime after 3pm
Business response:
Dear Makisha, Thank you for sharing your experience. We deeply apologize for the frustration and inconvenience you faced due to the unavailability of staff during your check-in. This is not the experience we aim to provide, and we understand how upsetting it must have been for you. Your feedback is invaluable, and we will review this situation with our team to ensure such lapses do not happen in the future. We hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hot... read more
I had a reservation and when I try to check in they told me they were full had no rooms available why would they do that we you have a reservation terrible customer service
Business response:
Dear Ricardo, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an ou... read more
Noone came to the front desk for hours.
Business response:
Dear Cherelle, We were sorry to read your comments regarding our oversight in responding to your experience. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
The smell was horrible
Business response:
Dear Itzel, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.