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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse experience every there are roaches everywhere in my son hair from in that room I didn’t get room key restroom flooded I need a full refund or complementary stay at 5star hotel I have video and pictures of this nasty place they need to be closed for good
Business response:
Dear Deric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Worn out, old. Bugs.
Business response:
Dear Jessica, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and any inconvenience you experienced during your stay. We understand how important a comfortable and well-maintained environment is for our guests, and your concerns will be addressed with our team to ensure improvements are made. We truly appreciate your input, as it helps us enhance our services. We hope you will consider staying with us again, giving us the opportunity to provide you with a much better experience in t... read more
Not pleasant
Business response:
Dear Kevin, Thank you for your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we strive to provide a pleasant stay for all our guests. We would appreciate more details about your stay to help us address the issues you have encountered. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Seen to many roaches and nats in my room
Business response:
Dear Larry, We sincerely apologize for not meeting your expectations during your visit. Please know that we take every precaution to prevent outside insects from entering, and our pest control provider services our hotel routinely. We will address your concerns with them to ensure we do everything possible to prevent future issues. We truly regret the frustrations you experienced and appreciate your patience. Thank you for choosing us and for sharing your feedback. We hope you will consider staying with us again so we can pr... read more
Our stay in this hotel was awful, first the card reader to open the door didn’t work we went to front desk and get a new one and the lady said “omg i thought they already fix it” then we enter to the room and all the appliances were dirty there was bugs everywhere and in the shower and 2 dead bugs under my pillow!!! The tv didn’t work either and the sheet has all stains. I would not recommend this hotel at all. DO NOT GO THERE
Business response:
Dear Nicholas, We sincerely apologize for the experience you had during your stay. It’s concerning to learn about the cleanliness and maintenance issues you encountered, as this does not reflect our commitment to quality. We take pest control very seriously and regret that your room did not meet our high standards. A thorough cleaning will be conducted, and we will enhance our pest control measures to prevent such issues in the future. We understand how frustrating this must have been and will address these concerns with our... read more
This property was horrible it had roaches and I was told I’d get a refund in a few days after my stay which of course did not happen
Business response:
Dear Kimberlain, Thank you for bringing this to our attention. We deeply regret the issues you encountered during your stay, and we understand how disappointing this experience must have been. Your concerns about cleanliness and the refund process are being taken seriously, and we will follow up to ensure this matter is resolved. Your feedback is invaluable as we work to improve our services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.