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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hello Evilu. Thank you for rating your stay. We hate to see the lower rating, and would love another chance to show you a better experience.
SMH I guess you get what you pay for. It’s cheap but I wasn’t expecting to share my room with roaches. And I mean EVERY WHERE!!
Business response:
Thank you for taking the time to review your stay with us, Phylicia. We hate to see that you experienced issues with pest sightings as our team works hard to ensure that our property is pest-free. We hate to see that this impacted your stay with us and we will make sure that we review these concerns at the property level for immediate action and resolve. We apologize for any inconvenience that this caused and wish you the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are so sorry for any issues you may have been experienced during your stay. We would love another chance to host and you show you a much better experience the next time your travels bring you this way.
Property was not clean at all. Hair and dust all over room. Elevator was scary to be in it was so dirty. When we arrived cops were there escorting someone off the property. It is more for people who need a place to live then a nightly rental.
Business response:
Hello, Wesley. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Gross It was disgusting standing water in the bathroom by toilet therefore tiles were coming up and the room smelled soooo strong of pine sol or some kind of cleaning solution….we had to leave!!!
Business response:
We appreciate you sharing the details of your stay with us, Shannon. We hate to see that your experience did not include the level of comfort and cleanliness that we are known for. We are so sorry for the impact that this created and will communicate with our housekeeping team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
ROACHES ROACHES ROACHES RIACHES3
Business response:
Thank you for your review, Jennifer. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay with us, Alfonso. We hate to see that your stay was not the enjoyable one that we intended for you. We hope you will give us another opportunity to provide a better experience on your next stay.
Couldn’t accomodate my paid reservation Made a reservation only to find out they couldn’t accommodate my stay due to “no rooms.” Front desk gal said couldn’t help with this problem nor did she direct me with who to discuss the issue with. Did reimburse the amount few days later.
Business response:
Thank you for reviewing your stay with us. We can't tell you how disappointed we are to see that you were not able to stay with this due to the overbooking. We hate to see that this happened and will make sure that we review these concerns with our team so that we can improve in these areas for all our future guests Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.