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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was Infested with roaches. As I walked down the hallway to get to the first room roaches where running throughout the hallways, up and down the walls and under doors. I went to the first room they put me in and there was blood smeared all over the frontt of the refrigerator and a giant burn and stain on the counter. Roaches scurrying everywhere as I turned on the light They switched my room and floor. Again 2nd floor hallways walls and under doors where roaches. I opened the room and again roaches everywhere. E... read more
Business response:
Dear Samantha, Thank you for your positive feedback about your stay at Extended Stay America. We appreciate your feedback and are genuinely sorry to hear about your experience. We aim to provide a comfortable and clean environment for all our guests. We apologize for any inconveniences you encountered during your stay, and we're actively working to address and rectify these issues. Please know that this does not reflect our usual standards, and we're taking steps to ensure the highest level of satisfaction for our guests in ... read more
They have bugs and drug attics in front of the hotel begging roaches was on walls and bathroom was sick and they have the nerve to charge as much don’t waste no money here
Business response:
Dear Michael, Thank you for your recent stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we... read more
No breakfast There is no breakfast and 1 vending machine in the entire hotel that is broke
Business response:
Dear Alvino, We appreciate your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the lack of breakfast and the vending machine issue. Your comments are valuable to us, and we'll take them into consideration as we continue to improve our services. We hope you had an otherwise comfortable stay and look forward to the opportunity to host you again in the future.Sincerely,Hotel Management
This hotel was filthy. We got to our room and the floor wasnt swept. There was
Business response:
Dear Maria, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
Unpleasant welcome I was only there for less than an hour and I got out of there to go find a different hotel. On the outside it looked nice, but inside was just not very pleasant. It looked more like a ghetto apartment building than a hotel. Hotel room was not very pleasing, it just had like the bare essentials of what a room has. I would not waste time or money here, find something a little more spendy, you won't regret it
Self-Service Is A Must Here The staff are the best part of this hotel. The guy who checked us in immediately dealt with our issues regarding a flickering light, dirty sheets and dirty room. He was as helpful as anyone could hope for and he clearly does his job to the best of his abilities. He moved us to a different room with fully working lights, but even the new room had various hairs on the sheets when I pulled them back, my girlfriend stepped on a small piece of glass the first time either of us went in the bathroom and ... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.